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    • I have a mediation meeting coming up for this account. Can someone give me advice on what to expect. Its says I have up to an hour to present my case? I understand from the literature I have that i won't be speaking directly to the creditors etc. but just wondering what kind of questions they will be asking me.   TIA
    • I have a mediation meeting coming up for this account. Can someone give me advice on what to expect. Its says I have up to an hour to present my case? I understand from the literature I have that i won't be speaking directly to the creditors etc. but just wondering what kind of questions they will be asking me.   TIA
    • I'm afraid we don't delete material from this website. It is an important information basis which helps people who post questions or who come in any way to understand their own positions in respect of commercial bullies. You're welcome to come back to us any time and we are happy to help you. However you should certainly take this away with you: the right to reject whether 30 days or six months is predicated on the manifestation of defects. The defects don't have to be serious but there must be defects. So far you have not identified any defects. However you seem to be pretty clear that the vehicle is not as described and I would say that this probably amounts to a fundamental breach which allows you to insist that the contract is cancelled and everything is reset to 0. I would say that this is good argument for declining to pay some mileage – particularly if you can show that you have reacted fairly quickly. Don't expect big motoring world to be helpful. They don't understand these the subtleties and anyway, they are not your friend. Get an MOT. Read our used car guide – and especially go to the little video and you will understand more about your position. Get an MOT. If you are lucky then it will fail and this will then give you the right to reject under the consumer rights act. It doesn't put you any particular advantage over the "not as described" basis – but at least big motoring world will understand that because this is something that they are dealing with hundreds of times every month. You have indicated that if the car was properly sorted out then you would accept it. This is properly a mistake. I don't know if you have come over from Facebook – but go to the Facebook complaints group – and he was seen understand why you are better getting away from this company. This doesn't mean that all the rest a better – but this company is certainly unhelpful. Of course there will be people – probably lots of people you have had very satisfactory experiences but it seems to be a pattern that one things go wrong, then these people will raise obstacles and make your life difficult and eventually fatigue you. If you go to solicitors, then be prepared to pay their rate which could be £300 an hour. Don't expect to get their money back. It eventually you have to take big motoring world to court – on the basis of what you say you will win – but you will get some of your costs returned and not all your legal costs. And of course if you do go to solicitors then you will save money by doing more of the work yourself and leaving less for them. We can help you do that if you want to stay the distance. And of course you will take this harshly – if you'd exercise the same level of caution when buying this vehicle – doing research et cetera and checking carefully what you had bought, that you appear to be exercising on this forum with your reluctance to disclose details – then you would be in this situation that you find yourself in. Come back here if you want any help. We don't muck around and you have to fall into line with the way we do things. Regards
    • @tobyjugg2 If you go back through this thread, there was speculation towards end of April that Sunak was looking at GE for end of June or early July. And that the GE would be announced after end of May Bank Holiday. I think many connected  to Tory party will have known about possible plans for a July election. My local Tory party had election leaflets through doors a few days after the PM's announcement. So this indicates that they were ready. There were articles in newspapers including The Guardian saying they had heard about July election. And you linked to a online article months ago saying Tories would lose to a Labour landslide where polls at the time were quite simular to current polls. So the polling has not changed as the mood of the country has not changed.  Some think Sunak will be first PM to lose their own seat.
    • More great news although that Boris the crooked liar can still garner that many votes does give even putin apologist frightened farage some hope in a seat somewhere, anywhere across the country - even if he never intends to be there eh?  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vodafone (Lee)


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Hi this is my 1st post, I have had to come here for advise after following several threads, have an outstanding account with Vodafone, have spoken to Lee as has my father too, to explain things better, something happened in March forcing me to relocate for a while, my bills went to my home address, duly returned "gone away" which was true I am now back after several months absence,

We have spoken to the web relations dept. for several months to no avail. got as far as Lee wanting information that they didn't need to know the details of, and we offered a full and final settlement figure, Vodafone would not accept this unless the had as much details of the reason why I moved, this was a serious matter and no way was Lee going to have those details

Now after trying to come to a full and final payment figure, we offered a sum of £250-00 10% OF THE DEBT, Lee was not going to accept this, and I wasn't going to allow this information out, the account was sent to Frederickson in dispute, and duly returned/recalled to Vodafone, I have no money coming in as I am a full time carer for my father, whom suffered a near fatal stroke in 2010 all I get is his care side of his DLA.

So after the facts have been read I am hoping that someone can advise me what to do next,

thx for reading my thread :|

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Well you either make affordable repayments to whoever is collecting the debt, even if this is only say £1 per month or you do nothing and they will try for a CCJ if they think it is worth it. OR For the amount involved ( £2500 debt ?) they could threaten bankruptcy by issuing a statutory demand and you should therefore think of the consequences if you own any assets. It may be advisable given the amount of the debt to make a low repayment offer of say £1 per month, with basic details of your income & expenditure and your circumstances, so they can see your position. This may save you being taken to court and may reduce some of the likely harassment.

We could do with some help from you.

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IMO, if they are not going to accept your offer, then simply set up a standing order and pay £1 a month, let it run it's course, once you have been paying this for a time, they are more likely to accept our offer.

 

ONLY pay Voda, NOT some tin pot powerless third party.

And you DO NOT need to supply anyone with your personal private I&E, if you set up a standing order to pay Voda $1 a month then they will be very reluctant to put this in front of a judge.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Lee is aware of some of the circumstances, if they want bankruptcy I have no money I've had to drop out of Uni for a year so what can I do? I've offered they refuse, this situation isn't helping my father, he's had 4 brain surgeries and this has set him back so much, bless him for trying to sort for me, I get just £55-00pw from his DLA, this account has been to Frederickson's already, and returned! its a mess I know but one that we are trying to sort, we are feeling very low and desperate

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This is not a priority debt, you can pay them the token legal payment of £1 a month, that is ALL they would ever receive if they put this before a judge, which they won't.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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as this is not a priority debt you pay them £1 per month thats all if they go to court the judge might just shaft voda for the whole lot and then they get nothing .

so set up your standing order for £1 and let it be

PHOTOBUCKET TUTORIAL IS NOW DONE HERE IT IS

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so are you saying that vodafone will accept at least £1-00 pm and not go to court?

 

What I am saying is that £1 a month is ALL a Judge would force you to pay as your on benefits and this is not a priority debt.

Whether they accept it or not, is their own issue, if you ask them 'will you accept' they will say no, hence why YOU TELL them what YOU will be paying, then set up a standing order to pay it, NEVER set up a direct debit.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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as this is not a priority debt you pay them £1 per month thats all if they go to court the judge might just shaft voda for the whole lot and then they get nothing .

so set up your standing order for £1 and let it be

 

Agree pay Voda £1 per month by standing order with this confirmed in writing. If Voda don't accept then you can use to your advantage if taken to court. If you are taken to court, all you will be asked to do is make affordable repayments and this may only be £1 per month.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Regardless of whether they accept it or not set up a standing order and pay it, I wouldn't even ask their permission, set up the SO and then write and inform them that this is what you are paying until further notice, and no further protracted correspondence will be entered into.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 2 weeks later...

LEE YOU WANT THE INS AND OUT AND ALL THE DEATILS THATS NOT GOING TO HAPPEN, I do have the letter from that place dated 24/03/2012 saying why and when but this isn't enough for you is it, so like my dad says you wont get that information, you are just a service provider, and that's far to much info I want in the public domain now what?

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Hi Pili24291,

 

In order to provide further clarification as to what information is required could you email me via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once our automated reply has arrived could you update the thread with your email reference number and I'll get back to you as soon as I can?

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 1 year later...

Lee please help!

I had a defaulted account with vodafone - I have paid it off start of this month - now, I have applied for a mortgage and got declined as it hasn't been updated on my credit file..please help - I need it updated - ASAP - as my mortgage advisor has told me to contact vodafone to get it updated asap.. I have rung vodafone and they didn't do anything.. :(

Please help.. I want it to get updated ASAP..

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