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Broken Mobile Phone

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May already be some info re. this subject, but I'm new and haven't found it yet. So, I took my iPhone 3G into a local phone repair shop because I dropped it and the screen cracked, but it still worked perfectly. They said it was worth repairing as iPhones hold their value and it was still worth about £100, even though it's old. It would be £30 and if I came back in about 20 minutes, it would be fixed. Off I went, came back, they said it'd be about another five minutes and did I want to pay now? I did, as there was someone right in front of me, fixing my phone. After a few minutes I was told that they had tried to fit the wrong screen. I was asked if I could come back in about half an hour. Off I went again returning half an hour later. This time I was told they were having a few problems - Every time they tried a new screen the LED blew. They said they would need to let a specialist technician take a look at the phone, and with any luck I could collect it next day. However I received a call the following morning telling me they would need to send my phone away and there may be a further charge for repair. Obviously I'm a bit upset about this and I wonder if I have any redress.

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Hi Weasill and welcome to CAG


It sounds to me like they were not suitably qualified or experienced to diagnose and remedy the problem. They've already told you they tried to fit the wrong screen and that should perhaps have been a warning to you that the repair shop was not the place to have the repair done.


I assume this was not a recognised national phone chain.


I would take the phone back, saying they've failed to carry out the repair as agreed so there should be no charge.


Have the repair done by a recognised retailer/repairer or maybe trade in the damaged phone for a new one.



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