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letting agency don't want to pay back deposit

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Today I'm coming with something that could happen to anyone :smile:


I've been renting studio flat with my fiance for over year through letting agency.

On 28-10-12 we had move out due to baby coming soon. But we still had to leave some of our items at the property. On 06-11-12 we gave back the keys to landlord and all our staff was moved from the property.


Problem I'm having is my deposit :-( I can't get it back from letting agency as they want me to show all bills closed out. And I did give them all the one I've paid :sad:. There is only one from Water Thames which is delay already one month and when I was on the phone with them I 've heard that it will be delay another 22days :mad2: if not longer because they didn't realize we have water meter fitted previously :jaw:


To cut it short, I did request my deposit as its almost month I've moved out and agency said that I wont get it until water bill will be sorted. They have my new address and still making excuses. In replay I got sent one of the points from our tenancy agreement as below:


Dear Raf,


Please find point S from your agreement:


Hand over to the Landlord or the Agent on the last day of the Tenancy howsoever it may end all the keys to the Property. The Registered Deposit will be returned to the tenants once the property has been inspected and closing accounts of all utility bills have been forwarded to the Landlord/Agent.


Please provide the closing accounts of your utility bills which correspond to the final meter readings, and covering the period up to the 5/11/12.


Regards Danny




Is it not against the law to hold deposit as to pay the bills is responsibility of tenants not agency??? Is it not against customer rights to keep deposit if there was no damages in the property and landlord was happy with state when handover the keys??

Could please someone advise on this matter as it is drives me mad and I don't know if I have any rights to claim my money before bills are paid.


Many thanks


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It is the LL who is responsable for the deposit, not agent, althiugh they amy act on his behalf.

You need to make the cliam from the deposit protection scheme, that you have moved out and they will contact agent for release.

If any amount in dispute, they must refund remainder, usually within 14 days. So make contact asap.

No they cannot with hold any monies for utilities bills etc. noting to do with them.

I am pressuming he deposit was protected and you were informed of the details; scheme and reference etc.

on what date your tenancy end, as per contract?

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I assume OP took the water meter reading on the day he left and informed Thames water he was leaving.

LL should also have taken meter readings at move-out inspection to account for poss discrepancies.

Water meters can be a problem due to continuing standing charges. When was the meter fitted and at whose request LL or T.

Thames Water should be able to provide an estimated, pro-rata bill, based on Ts reading & date, without undue delay, which T can pay at bank/PO to get it receipted.

Otherwise, as ray says, put a reasonable amount, based on last water bill, in dispute with DPS to get undisputed amount returned in about 14 days, or sue for return of undisputed amount via SCC.

Both options may take longer than waiting for last bill from Thames Water, so press TW to get their act together!

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