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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Arrow Global


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I am pretty much housebound due to mental and physical illness.

 

Arrow are requesting that I instruct my health professional to provide them with details and that I sign a release for them to access sensitive information.

 

Is it safe to allow these people access to very sensitive information?

 

We haven't shared the details of my issues beyond immediate family, ex-employer, the benefits officers and Citizens Advice Bureau and my care team to date.

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A DCA has no rights to your personal information, only a Judge can legally access both your personal financial position and health records.

 

You tell Arrow how much you pay them, not the other way round, if your on Benefits then it is £1 per calender month and NO MORE, this is all that would be awarded if it ever went to Court.

 

Does Arrow own the debt or collecting on behalf of a Creditor?

 

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Thank you for the reply. Much appreciated

 

They have bought the debt c £3k Mint card. I did have debts totalling over 100K if you include the mortgage. We had several CCJ's and my health plummeted. We sold our property and made pro rata offers to all creditors from the funds from the sale. All but 2 accepted and the funds were dispersed amongst those that accepted. We had nothing left in the bank and no house or car. One of the creditors has continued to receive £5 per month on a £3500 debt through a CCJ and this other debt has been in limbo with Arrow for 3 years. Suddenly they are being active in their chasing. We are in rented social housing and I have a motability car from my disability. My wife gave up her job to be my carer and receives carers allowance and income support. I receive DLA and EESA.

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The debt that Arrow are chasing is not the subject of a CCJ?

 

What is the debt for? Credit Card/Bank Loan/Account etc.

When was the last payment made?

 

 

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If a DCA rings you, refuse to go through the security questions & hang up!

 

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Last payment was 7 yrs ago but letters has been exchanged every year. This debt has had more owners than David Beckham. RBS (Mint) Visa Card. Court action has been threatened several times by successive DCAs but not yet been carried out.

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Last payment was 7 yrs ago

 

Then this debt is Statute Barred, if no payment or written acknowledgement has been made within a clear 6 year period.

 

Send Arrow the following letter... http://www.consumeractiongroup.co.uk/forum/content.php?408-Letter-sent-when-debt-is-statute-barred

 

Send via recorded delivery and keep not only a receipt but a print off the delivery from the Royal Mail Track & Trace website.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

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I think the key words are written acknowledgement?

 

I have never denied the debt and made numerous written proposals to pay.

 

Is the debt still listed on your Credit File?

 

I would personally still send the Statute Barred letter and see what they come back with, some DCA's are excellent at keeping paperwork, others just throw them straight into the bin which is why they have only ever sent you threatograms and you have never been involved in the fantastic game of DCA letter tennis.

 

For the reference of your Credit File, Experian and Equifax both offer 30 day free trials but please remember to either download or print a copy of your Credit Report and then cancel within the 30 calender days or your card will be charged up to £14.99 per calender month.

 

Noddle is free for life, it is part of Call Credit which is the third least used of the CRA's and is less correct than the other two listed above.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

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In the exchange of letters have you acknowledged this debt by offering payment or explicitly admitting liability?

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There are dozens of letters too and fro. Whilst I have never specifically said "yes I hold my hands up thats my debt" I have sent numerous budgets, settlement proposals / monthly payment offers to the string of DCA's plus CCA requests each time the debt has jumped to the next DCA.

 

I'm beginning to think I have a far better dossier on this matter than any of the DCA's in the chain which include:

 

AIC

Intrum Justitia

Wescot

Nelson Guest and Partners

Moorcroft

Home Collection Services

Apex

Wescot (again)

Arrow

 

I've even asked Arrow to progress to CCJ as I would rather talk to a Judge than these people.

 

Collection is currently on a 28day hold while they pursue my medical records.

 

Sorry if this is all a little garbled as the whole process has me stressed and confused. ... but your help is invaluable

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No problems I would like to read through all this again to see what can be done and get back to you tomorrow.

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My take on this is that it is statute barred, but I have reservations regarding the letters that have been ''exchanged'' over the years, did they unequivocally acknowledge liability for the debt?

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  • 1 month later...

I cant argue an account is statute barred when I have tried to negotiate in the past surely?

 

They are still insisting on access to my medical information or medical practitioner.

 

Also the same debt is being simultaneously persued by Wescot. Surely they cant do that ?

 

I am losing sleep over this ... just when I'm getting my life back on track :(

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Were these ''negotiations'' conducted in writting?

 

No one or the other should be chasing it breaches OFT Guidance Section 3.7 ©'' Multiple businesses seek to recover the sam debt at the same time.'' can amount to harassment.

 

You can try this to the Compliance Manager at Arrow Global and Westcott.

 

Ref: use theirs.

 

Medical Records.

 

I refer to your demands for my medical to be provided and or contact with my medical advisors, such clinical data will NOT be provided to a company such as Arrow

Global as there is serious doubt that it would be treated confidentially and in accordance with the Data Protection Act 1998, therefore your demand is denied.

 

I have made clear my state of health which is now being seriously affected by the constant harassment my Arrow Global and its assigned agents Westcott, this breaches the OFT Guidance 2003/2012 Section 3.7 ©. ''Physical/ Psychological Harassment. ''Using Multiple Businesses to recover the same debt at the same time'',

you may choose to argue this but it is clear that Arrow Global and Westcott are pursuing this at the same time.

 

I suggest that you should recall the files on this from Westcott as I will not deal with them any further.

 

Ok?

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1st of all thes **** bags have no right t access your medical file tell them point blank to **** off, if they threaten any further complain to the trading stanards they tried that crap with me I got compo

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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