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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Informing DWP of changes - when?


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Highly unlikely that they will be interested in what the DLA report said. However, should you fail the ESA assessment, the DWP will and do use the ESA report to review your DLA entitlement

 

Simply put, no you can't use evidence for one benefit with another, but the DWP can if it means a possibility of being able to reduce the amount they pay you.

 

Doomed I tell you we're all DOOOOOOOOOOOOOOOOOOOOOOOMED!

 

The other view is that it is very unfortunate if that happens and that it hardly happens!

 

The quoted statement is very iffy as it suggests/implies that you claims will immediately be reviewed. Oh no they will not! It MAY be used at re-application/review in line with when they are normally triggered. Remember it's all just evidence. You win the game by having stronger more compelling evidence than the other guy. Simple really.

 

Applied for ESA and DLA at same time. Failed WCA with 0 points 4 weeks later was awarded LRM & MRC DLA based on claim form alone. Round 2 ESA failed ESA WCA 0 points, DLA review 5 months later award lowered to LRM & LRC reconsideration sent and it's back to LRM & MRC in under 8 weeks.

 

So which version of reality do you wish to believe?

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The simple answer, to my mind, is yes. Of course. It is evidence of your disability or illnesses. I certainly intend to include details of my DLA award in the bumpf of evidence I'll be submitting to the DWP for ESA. It is true that the criteria of the benefits are different but all evidence that supports or highlights your illness and disability in any way helps form an overall picture for the DWP Decision Maker.

Any other evidence you can think of also has some merit. I have copies of a letter written by a consultant at Charing Cross Hospital. What I was seeing him for has absolutely nothing to do with my illness or ESA. However, he did note and comment on my physical state when writing to my GP. These side comments help to support my assertation of physical debilitation so it goes in the mix!

 

Being in receipt of DLA, HRM due to arterial disease/spinal/hips and MRC due to intense psychiatric illness, made absolutely no difference to my last ESA decision - 0 points - ATOS confirmed that there was a history of mental illness but it wasn't a relevant mental illness, plus, I had the ability to walk 200 metres with no problem.

 

I acted quickly and supplied evidence that disproved the statements made by the ATOS assessor as regards the descriptors only.

 

Once I proved what the assessor had said were not true I was uplifted into the Support Group for 3 years.

When I applied for an uplift last year of my DLA award, they considered the ESA report as well as the evidence I submitted.

If I had not bothered to appeal against the ESA decision or had lost the appeal, it would have had serious ramifications to my DLA review application!

Edited by hensteeth
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Doomed I tell you we're all DOOOOOOOOOOOOOOOOOOOOOOOMED!

 

The other view is that it is very unfortunate if that happens and that it hardly happens!

 

The quoted statement is very iffy as it suggests/implies that you claims will immediately be reviewed. Oh no they will not! It MAY be used at re-application/review in line with when they are normally triggered. Remember it's all just evidence. You win the game by having stronger more compelling evidence than the other guy. Simple really.

 

Applied for ESA and DLA at same time. Failed WCA with 0 points 4 weeks later was awarded LRM & MRC DLA based on claim form alone. Round 2 ESA failed ESA WCA 0 points, DLA review 5 months later award lowered to LRM & LRC reconsideration sent and it's back to LRM & MRC in under 8 weeks.

 

So which version of reality do you wish to believe?

 

Of course it is hit and miss if it does happen. But I have been around enough to hear of cases where the DLA award has been triggered for an early review because of the result of an ESA assessment.

 

I can fully understand and accept that it is done. If you are in receipt of DLA HRM because you have said, and it was proven, that 12 months earlier you had great difficulty in walking 10 metres never mind 25 metres, then the ESA assessment throws up that you have no difficulty in walking, of course it will start to ring alarm bells!!

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  • 3 months later...

:whoo:Well done, I am really really pleased for you:whoo:, how long have they given you?

:)IF YOU ARE BORED WITH LITTLE TO DO:)

My Story - Simon -V- The (SH)Abbey - :!:WON / 19 November 2007:!:

 

SKY TV and the penalty charge - how far will it go?

 

Me V Its4me and Close Premium Finance:!:WON / 28 November 2007:!:

 

IF I CAN HELP, I WILL, IF I DO, THEN PLEASE CLICK ON THE SCALES ON THE LEFT

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:Nystagmite:

 

Pinocchio's recommendation for your next reassessment will be on the ESA85A which is available on request from your local benefit delivery centre. It's a recommendation, it's not set in stone.

 

:estellyn: thinks there should be an ESA85S personalised summary statement as well. (Although I haven't seen one with an ESA85A it's worth asking cos she could well be right.)

 

Sincerely, Margaret.

 

Crossed with :estellyn:!

Edited by **Margaret**
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I have just been put into the support group with no medical.:!:

 

Thanks to everyone who gave me advice on all of this. Very much appreciated.

 

Good news,how long have they placed you in the support group for !

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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A bloody long time! Sent off ESA50 at the start of August and my letter is dated November 27th.

That;s really really good news,,shame they took so flipping long to tell you.

 

What do you mean a long time? I consider that to have been very much fast-tracked! :D

 

I am so happy for you m'dear. Seriously good news that has made my weekend. :cheer2:

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Just finished completing the latest ESA50, Nystagmite. I think one benefit (if that's the right word!) of having wallowed on the assessment rate for so long is that I now have sufficient historical data to show my condition as it is now and the deterioration over the last four years. I've seen anecdotal reports that people at the same level as me are in the Support group so there is a little hope. That said, I'm still half expecting null points. From an NHS point of view, this has got to be one of the cheapest diseases available (it is the Tesco Value of illnesses) as there is very little treatment and no cure. So no consultants necessary, oxygen therapy doesn't work and surgery is not practical until you're knocking on death's door. But that does leave you floundering for evidence! So, fingers crossed ... :madgrin:

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