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    • That's great news and thank you for letting us know. I'll amend your thread title. HB
    • Ironically, 2 weeks after no updates the parcel has been located and delivered today!! maybe the Evri system is not as bad as it used to be (for me, at least...). Annoying that I spent 3 hours yesterday brushing up on my consumer legislation, but at least I'm well equipped to handle any more issues going forwards! Apologies to have used up the forum's bandwidth and feel free to mark as "resolved".
    • Hi all. Just posting this for other users to take note of. We ordered some furniture from NCF Living in Hull and subsequently cancelled (before delivery) because of poor customer service. They now want to charge us a cancellation fee. (Fat chance). As a little background, they offer immediate delivery (7 to 10 days) on a lot of their products, because it's already manufactured and sitting in a warehouse somewhere. We ordered such an item. 18.5.24 Order placed and £190 deposit paid on a debit card. (0% finance on balance) about £2,000. Arranged them to hold for later delivery, 'cos we were about to move house. 01.06.24 Went into store after house move to fill in their "change of address" form for delivery. Problem: Finance company needed proof of adress. 02.06.24 Went back to store with Solicitor's letter from conveyance process. 06.06.24 Heard nothing further, so went back to store. The evidence had already been approved, but they hadn't told us.A printout of the file was made with notes at the top for store manager get in touch and arrange delivery. 24 .06.24 After an intervening holiday away, we'd still heard nothing, so went into the store to cancel. We were told that "admin" would be in touch within 14 days about the cancellation... Huh?! Asked for contact details of "admin" so I could call them direct (you should ALWAYS keep control of comms), but were told they had none. Went home and did a very painless chargeback for the £190 deposit. (Thanks Co-operative Bank). 25.06.24 Sooo, the day after cancelling, I get the first contact from them ever, trying to arrange delivery! Short summary of the conversation. Me: I cancelled the order yesterday. NCF: I know. Me: So, you've got a cancellation in front of you, but you're trying to make a delivery..? NCF: Well, if you want to cancel, there's a cancellation charge. Me: What costs have you incurred? NCF: We had to order the furniture. Me: It's "immediate delivery", so it's just sat in your own warehouse. NCF: We had to hold the order until you requested delivery. Me: So, it's stll sitting in your warehouse... What have you lost? NCF: You can't just cancel an order without paying the cancellation fee. Me: I just did... Yesterday. Goodbye. I've now emailed their customer services, confirming the cancellation... We'll wait and see... As a side note, there was a retired gentleman outside the store yesterday, buttonholing customers on their way in, warning them not to buy anything there. Apparently, he'd been parked there every day for 3 weeks. He paid £2,500 for a bed which had numerous faults. He was having problems getting a refund, so set up camp outside, to try and get some action. They have had the police visit him 5 times so far. He just explains that this is a civil dispute and they leave. He also showed me a laughable "banning order" that onsite Security have issued him. He said they were quite friendly and sympathetic when he told them the story and said it would probably take several months to go through any possible Court process to evict him. Anyway, I've referred him here. Don't know whether he'll turn up. I'll post further if NCF start playing games.
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Interesting Article on Welfare Reform


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it is an interesting read, but still leaves me with the same conclusions..that cameron and co absolutely hate the poorest in society....they have a right wing agenda of completely doing away with the welfare state, the nhs, and leaving us the public to pay for ourselves for everything, despite many of us paying in NI for many years, i for instance have now paid in for 39 years yet am denied esa after 1 year....the whole thing is morally wrong and until people are actually put into the position where they have to claim benefit, they are ignorant of what is actually happening and to all intents and purposes dont care...until it affects THEM

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they are ignorant of what is actually happening and to all intents and purposes dont care...until it affects THEM

 

Agreed - and the more we can do to spread the word, the more the hope.....

 

More reading:

http://www.pcs.org.uk/en/news_and_events/pcs_comment/index.cfm/id/7166D16D-1113-478C-99F756A52BDCD8C8

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I think all the politiciaians are actually culpable for what has gone on, continues to go on and will not be reveresed after the next election irrespective of who gets in to No 10.

 

Part of the problem I think is down to the horrendous overspending of the last Govt, this country has been taken to the brink of bankruptcy, it isn't the first time and it will not be the last. A big part of the problem is of our own creation, people are living 20 years longer than they used to, nobody thought of this until it was too late. No provision was ever made to pay the bills that have been created through better standards of living advancements of medicine etc.

 

This country is spending more than ever before and considerably more than it brings in, the end result has to be getting further and further into debt. One day there is a wake up call and the Govt realises it has to do something, has to cut back somewhere to balance the books, trouble is it hasn't got a clue where to do it. So they start with those who are the least able to fight back, coupled with that they get the working class to divide itself in two, so we get the working class and the non working class, who get labelled scroungers, layabouts, and fiddlers. that in turn allows the Govt to declare war on benefits, justified because they are taking money out of the working classes pockets.

 

Everyone eventually turns on the Govt of the day and come the next election turfs them out and puts the other lot in again. The great problem here is, the other lot all along have been very careful not to say they will stop any of the other lots cuts. Why? Simple really, they know they won't be able to do it. As much as they like to slag the current Govt off, once they get elected they will say they can't do anything other than continue with what was happening because there isn't any money to do it with. So the cuts carry on, blamed on the previous Govt who in turn blamed the ones before them.

 

I am afraid that this is how it works as I see it, it has worked like this in the past and will continue to work like it in the future. You see this happening all the time now, Ed having a go at Cameron for his front bench of millionaires, while at the same time his front bench is no better. We don't agree with all these cuts, it's not right what they are doing taking money from the working class while giving millionaires a tax cut. We hear it all every week but what we don't here is, if we get in we will reverse this and that because they know they can't, the money isn't there to let them.

 

I just think that 99% of them are rotten to the core, they look after themselves first, second and third, if there is anyhting left, it spreads between the rest of us. You do not see any of them, ever suffering as a result of their actions, even the ones who went to prison over fiddling. They come out and by and large still live a comfortable easy life with no real money worries. How many of them have worries over where the next meal comes from? How will they clothe their kids? Where are the kids Xmas presents coming from? It just does not happen in their world.

 

What is the answer? who knows? We all have our ideas but one thing is for sure, it is them the MP's that will decide and not us and they will make sure of that.

 

A brilliant article, I have to say though, sort of makes you realise how bad things are getting.

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the answer is to get rid of the lot of them......we need a sea change in this country rather than the corrupt system we have at the moment..personally there isnt one of them from any party currently in parliament that i would happily give my vote to...they have got us into this mess and have absolutely no idea of how to get us out of it...we need as a people proper representation for the people by the people not these career politicians, who think nothing of taking the money and doing absolute bu**er all for it...

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the answer is to get rid of the lot of them......we need a sea change in this country rather than the corrupt system we have at the moment..personally there isnt one of them from any party currently in parliament that i would happily give my vote to...they have got us into this mess and have absolutely no idea of how to get us out of it...we need as a people proper representation for the people by the people not these career politicians, who think nothing of taking the money and doing absolute bu**er all for it...

 

The whole system needs to change:

 

We need PR so that everyone's vote counts, no more 'safe seats'.

Mandatory 2000 hours community work with underprivileged groups in order to qualify to become an MP.

Get rid of the whip system - if they're representing us, then they should be able to vote on behalf of what the people want (not the party).

Second chamber on a 'jury style' system, where real people get called up to sit for a term (salaried) in the second chamber. With real powers of veto.

Legally binding detailed manifestos on all areas, requiring a referendum to change direction in any area.

 

Just what I think would be a start towards real democracy.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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i think a large proportion of the population are now absolutely fed up of politicians of any ilk....but it is the system we have...even when the vote for the so called police commissioners was only at best 15% they still claimed they had a 'mandate'. when it was painfully obvious these idiots were not wanted or needed, they even blamed the weather and the fact it gets dark early!! the only thing they didnt mention was nobody actually wanted this change!!....

even if none of us voted at next GE and just one person put a cross on the paper they would say 'we have a mandate' as to pr they really dont want anything to do with this, the usual rubbish chanted out by them is 'oh it would create unstable govt, in coalitions all the time' well the condems managed it ok after the last GE, even if they are making a right pigs ear of the running of this country

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