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vinnyip

Orange not willing to apply retrospective travel bundle

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Hi Guys,

 

I am new to the forum but I have read a huge amount of information of which I am very grateful for.

 

I used to work offshore in the Isle of Man and initially when I moved over with work, I used my UK number. After see my direct debit sky rocket, I changed to a local provider.

 

The bill is around the £1000 mark, of which I wasn't able to pay. Majority of the bill was data roaming charges and after investigating on their (Orange) website, I found out that there are data bundles which can be applied to your account prior to leaving. However, I wasn't aware of this and asked Orange if they could retrospectively apply the necessary bundle to my account.

 

So far, I have not received a single response as to why they are not willing to apply the travel bundle to my bill. I have been emailing the executive office and they just reply back as if i didn't ask the question.

 

Anyway, my bill is with Moorncroft now and I understand that they have no authority and Orange have confirmed that the debt is still with them. So I am going to send £40 p/m into Orange's bank account with my account number as a reference.

 

In the meantime, I am going to send a SAR to Orange and request everything, including a transcript of my calls to Orange. I do remember one agent stating that the Isle of Man was in the UK so I wouldn't be charged.

 

Can anyone who has successfully had data bundles applied to their Orange account retrospectively please post below and say how much the bill was reduced by, please??

 

I understand that some people on this forum have had their bills reduced because a travel bundle has been applied retrospective. I don't know why they are treating me differently and once I receive everything back from the SAR, I am going to send everything to Watchdog!

 

Thanks

 

Vincent

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I thought that the Isle of Man was part of the UK! I wonder if this is a clever way of making money? If it's non-uk, is it in the EC - which might give some capping of charges

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I would point out to them that they are supposed to cap your limit whilst roaming in the EU

 

Ask for your complaint to be escalated in all your communications with them.

 

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