domestic and general problem i think - **Satisfactory Resolution**

[stihlsaw33]

hi, called d&g today to book an engineer to look at my servis fridge freezer. i thought it was covered but it appears the plan details are for a zanussi fridge that i have never owned The chap at d&g was very helpful and sorry but alas i am not covered

 

i bought the fridge freezer from my sister approx 10 years ago who had taken out extended warranty on it so contacted the policy holders and transfered the details to me and have continued to pay these up to date. the chap at d&g said the policy was taken out with them in 2007 through comet. but as a say i never bought a fridge from comet.

 

first i realise sometimes these policies are not much good but d&g have just sorted me out with a new dishwasher and cooker (replacements for appliances that i also bought from my sister at the same time)

 

second, yes dopey me should have checked the plan details properly instead of paying £60 odd quid a year for nothing

 

third, i never kept any paperwork for previous years so i have no papertrail to follow and find out what went wrong.

 

i dont think i will get anything back from d&g or from previous policy holders but if anyone has any useful suggestions then please help

 

thank you

[citizenB]

Check the manner in which you made the payment eg direct debit/credit card/. If you can find any record of the payment then you should be able to lobby for a refund of the monies accepted for a duff policy.

 

I guess you could always send Subject Access request to D & G..

[stihlsaw33]

thanks for reply. going through bank records now to see whats going on

[citizenB]

As I see it, you have been paying this money and they must have realised there was an anomoly before now.. so why continue to accept the money ? As a goodwill gesture at least, I would have expected them to sort out your machine because they been taking money.

[stihlsaw33]

just had a chat with vicky at d&g. very helpful lady. she is filing a complaint for me which should result in either some sort of refund or repair. will keep forum informed as this could be useful to someone else

[citizenB]

Some progress then - yes, please do keep us updated.

[stihlsaw33]

result. d&g phoned today to say they can't repair my fridge freezer but they are going to refund what I paid them since 2007. £200+ that I can put towards repair or new. pretty pleased with that.

 

some good lessons learned tho.

 

check your paperwork properly. keep records in order. be nice and polite to customer service

 

thanks for the help

[citizenB]

That is a fair result in the circumstances - well done.