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    • Firstly please would you space and punctuate your posts in a way that makes it easier for people to read. When you post a solid block of text it discourages people. You can see that I have rearrange your post above and you can compare it with what I have copied from your original. T came at have a responsibility to ensure that anything you order is delivered to you. I think you are entitled to some evidence that it was left down the side passage. Who's the courier? You tell us that the courier has indicated that you have previously agreed to items being left in the side passage. Is this correct? Have you given them blanket approval or have you indicated an approval for particular items? Would it not be normal for items of this value to be signed for? In addition to addressing the questions I have put you above, please will you read our customer services guide and implement the advice there for any future phone calls you have with this company. I'm especially interested to know whether they would normally ask for a signature when parcels are delivered. I'm not sure that the fact that the delivery occurred more quickly than you expected is especially relevant.   How did you pay for it by the way?
    • Ok. should I drop the whole penalty thing in defence and just rely on not getting the notice to keeper - I am 70% sure they didn't issue it as I was back at the previous address but they can lie they did / show a document I never got and then it will take longer with the hearing....   well then will have to rely on abuse of process and signage. I wasn't going to submit the image of the sign "conveying the contract" as it clearly wasn't visible from driver's position.
    • The learning continues (well I think I'm learning!)...   I hadn't noticed that you can view your PCN on NPS' website. Strangely, the one for my other half seems quite different to how I remember it but I'm unreliable!   What I DO find interesting is that they're trying to do her for returning within the prohibited period - not overstaying! Apparently she clocked in first at 11:06, out at 11:45 then in again at 12:37 (a whole 8 minutes too early!) and out again at 12:53 - a total of only 55 minutes parking - and clearly nowhere near the allowed 90 minutes.   Once again, I'm not sure what - if any - bearing this has on things other than seeming now spectacularly petty and even opportunist!   Comments anyone? PCN J.pdf
    • what im trying to point out is that by using those two words fine and penalty after all your research your mindset is still not quite in the right box..   it cant be either, it was a speculative invoice issued by a private company for breaking some kind of imaginary contract you signed upto by entering a privately owned area .        
    • I placed an order with TK Maxx on 7/11/19 to the value of £170.   I went away for the weekend the following day to look after my grandchildren. When I returned home on 11/11/19 I found a card through my door from dpd saying “in side passage”. I checked but nothing was there.   The following day I emailed and phoned TK Maxx and explained what had happened. I mentioned that I was very surprised that an order that I had placed on the Thursday had been delivered the following day given their website says ‘up to 5 working days’.   The member of staff promised to contact the courier company and get back to me. Nothing happened-   I sent three chasing up emails and this morning spoke to someone on the phone. Basically she said there was nothing she could do about it.   The courier company had said they had left parcels there before and I had indicated that they could do so.   I asked to speak to someone else about this as I was obviously very unhappy to lose £170 and very dissatisfied with their response. The woman said there was no one else I could speak to and they would tell me what she had. I am so upset about this - and her attitude - the grudging admittance that someone should have been back in touch with me.   Quite clearly couldn’t care at all. Is there anything   I can do? Any advice gratefully received!
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Lack of support from school - friends disabled child being bullied

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A friend has 7 year old twins. One of them is deaf and wears hearing aids. The children in his class are pulling them out and breaking them. He can't hear without them. She's spoken to his teacher who has said "we can't watch 35 children at the same."

 

His aids have been sent off to get fixed and he has nothing in the meantime. He will struggle in the meantime. He's not profoundly deaf and receives little / no help and won't receive help whilst the aids are being fixed.

 

The teacher replied that as children who are in year 2, (6 & 7 year olds) they should be taking responsibility for themselves.

 

School claim he doesn't have a problem as he lip reads. She's rung the school and is hoping to speak to the head later.

 

What are her options, please? He can't reach his full potential because the other children are pulling out his hearing aids, meaning he can't hear properly. I have told her to mention the Equalities Act - he can't reach his potential due to the lack of support.

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It seems to me to be unreasonable to suggest that 6 and 7 year olds should take responsiblity for themselves , particularly as the school has a duty of care when children are in attendance. I would write to the Headmaster outlining the problem and request written response. If this course of action fails you could take it up with the local Education Authority.

 

I have taken the following statement from Scottish policy, however I would imagine the same guidlines exist nationwide.

 

16 If a pupil is having a problem at school and the parent wishes to resolve it or if s/he wants to discuss or challenge a decision about her/his child's education, there may be a number of options. For example, in most cases it will be possible to solve the problem by informal talks with the school. In more complicated cases a parent may have to take further action, for example, contacting the education authority, or making a formal complaint. In these cases it may be advisable for a parent to seek advice and or support from a specialist organisation.

 

I hope this information is of assistance.

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Thank you :) I did say (and so did a few others) that it's unreasonable for 6 & 7 year olds to take responsibility. The friend has asked to see their bullying policy.

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I have a son with aspergers. He's now 16 but due to some bad teachers (two of whom were SENCO's) he had some really bad experiences with bullying. There was little I could do at the time, but now there is something called the Equality Act. It basically says that if a child is in a protected group (i.e. has a disability) the school has a responsibility to enable equal access to education. I would assume that would mean ensuring your friend's son's hearing aids aren't damaged in school. The 'he should be responsible for his hearing aids' excuse will just NOT wash nowadays. There is very clear protection for children with special needs now.., thank goodness.

 

My son is still in school and I recently contacted http://disabilityrightsuk.org/contact.htm. For the first time, I had found an organisation who knew their stuff and were able to advise in a useful way. They gave me very clear advice on where to get help and what my son's rights were. I hope this helps you.

 

BTW I found my son's school did not even know what the Equality Act was.., they're not a bad school, but very ignorant on what equal access means and the impact of special needs. I'm sure a lot of schools are like this.

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Hi

 

A good way to show them you mean business so to speak is do as advised and put your complaint in writing to the Head of the School concerned but also CC your letter to the Local Education Authority and send them a copy. That way you are showing the school that your letters also went to local authority so they will have to be very careful in how they deal with your complaint.


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Thanks. I did tell her to mention the Equalities Act. From experience, that doesn't always work.

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