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What does your provider know about your credit card rights?

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Most of the UK’s credit card companies are failing to consistently give the right advice to customers trying to get a refund for a card purchase that has gone wrong.

Under Section 75 of the Consumer Credit Act, credit card companies are jointly responsible with the seller for purchases of more than £100 and not more than £30,000 using a credit card. The law covers orders that are never delivered, or turn up faulty, even if only the deposit was paid on the credit card.

Nine in ten give wrong credit card advice


When Which? Money made five calls to each of the UK’s 10 major credit card providers, the majority of call handlers gave our researchers the wrong information – often advising that the customer couldn’t claim the full amount from them.

In 33 out of 50 calls to credit card companies, our researchers were wrongly advised that the card provider wasn’t responsible for the total outlay. And of the 10 providers we looked at, only one, Tesco Bank, gave consistently good advice.




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