Help with Orange collections

[myalterego]

Hi

I have/had a mobile phone contract with orange,

 

unfortunately my circumstances changed, and I was put on a monthly payment plan which I stuck to until October,

when unfortunately I was unable to make a payment on said date, how ever did make a payment a week later to catch up

 

was told the account was in default and would be passed to debt collector and I would receive letters to this effect which I have not done.

 

Then I called the other day to make another payment on said date and collections said the total amount outstanding had to be paid and it was going to a debt collector,

 

I advised I only wanted to make the arranged minium payment , they advised this was in default, and kept repeating it was going to a debt collector,

 

I advised I would not deal with any debt collector as my arrangement was with orange , even though I missed one payment by a week,

 

So I questioned if I made the monthly payment is it still going to a debt collector, they advised it was,

I then asked if someone could call me to discuss setting up or reinstating the plan, they refused and call was ended.

 

Please can anyone give advice...I want to keep paying, but I will not deal with any debt collectors, only orange

 

Thanks in advance

[2Grumpy]

It's difficult to advise - I think that we need more information

 

How long have you been with orange

What is your payment history like

What contract are you on

What is this monthly payment plan

How long have you been on it and why?

 

And maybe more ...

[myalterego]

Hi been with orange for 18 months

, payment history was good until my circumstances changed in June, when I was put on the payment plan, which was due to be reviewed in either Dec/Jan

payment plan was £50 per month

my contract was £120 per month, as I had three contracts/phones on it (family)

 

All I want to do is reset the payment plan, I missed one payment date (October), but paid a week later in this month , then went to pay on the payment date this month November so back to original plan, but the above happened....I should imagine credit rating is ******....

[Bazooka Boo]

I wouldn't be the slightest bit bothered by their idle threats, debt collectors are silly little children who have no powers to o a single thing.

 

Let them give it to the DCA's, you won't be paying them.

 

Use Orange's bank details and just pay them what you want to, also enter into their complaints procedure and exhaust it, dumb corporations don't know when they got it good.

[2Grumpy]

I think that this depends on whether you still able to use the phones or whether Orange have cut you off.

 

Orange would insist that you keep paying for the contract even though they have cut you off

 

I disagree with that.

 

Most likely the arrangement to pay will be recorded on your credit file

[myalterego]

Hi All

wonder if you can help...

Saga is , I wrote to Orange suggesting a payment plan after no calls or letters from them and enclosed payment for the amount that month....which they took, however , without any notice they have sent it to a DCA...(moorcroft), I received a letter from them (moorcroft) a few days after I sent my payment proposal to orange...orange have not acknowledged any payment or receipt of the letter I sent (sent recorded) I also sent a letter to Moorcroft (recorded) advising them the account was in dispute with original creditor.....lo and behold received a letter yesterday from moorcroft advising me that although I made a payment to orange....which orange took, I should in future make payments to Moorcroft..I am still going to carry on making payments to orange...shall I just ignore moorcroft...or resend the letter saying account is in dispute...I did advise orange that I will not pay any third party...only orange

 

Oh and orange defiintely cut me off

Edited January 16, 2013 by myalterego

[Bazooka Boo]

Yes ignore Moorcr@p, continue paying Orange.

 

Don't even begin to entertain Moorcr@ps silly little letters just file them under ignore and maintain your payments to Orange.

[myalterego]

Thanks Bazooka Blue

will do