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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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claiming Income support when on SSP?

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hi guys...


I have Glandular fever, and have had it before... last time i had it i was in college, and although i attended, for about 2-3 months my lecturers thought i was drunk whilst in class because of the state i was in (sleepy, no concentration, ETC ETC)


now, i had a weeks holiday last week from work, and as you could guarentee, fell ill whilst on holiday.

dr said i can expect to be feelin like crap for about a month (which i enlightened him to my previous two episodes of glandular fever)...


told by my employer that i should get about £70 / wk in SSP. (he doesnt deal with payrol so not certain of the amount) but obviously this isnt anywhere near as much as ESA/JSA ETC...


is there any form of help i could get elsewhere? such as income support? i tried calling the benefits line today, and got through to ESA line. they were telling me because im getting ssp (which is no where near JSA rates) i dont qualify? WTF?


i need to worry about paying my rent ETC too. i popped to the council with sicknote, told them etc (BTW, im apparantly contagious - but when i called them they said i needed to bring proof in) they then said the notice will effect from next monday...


but, what i need to know is:

do i need to notify WTC that i wont be working my usual hours? - therefore the £80/month stops too?


Also, I have a CSA case where i pay £46/wk. obviously this is a big wack out of the 70ish ssp... how is this going to be effected?... tried calling them, and they said im still liable for the full 46? WTF? 15% of net income... which has now dropped considerably...


i need to support my 2 kids and wife also and if im off work for a month, i dont see how i can manage...


any help please?

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You can carry on claiming WTC while you receive SSP. You can claim housing benefit to help with rent while on a low income. Sorry I don't know much about csa.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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oh right sorry, i thought i was clear, COUPLE allowance is 112 /week on jsa/esa,


SSP is less than this. (85/wk) my WTC is 22/wk so 22+85 = 107/week this is still 5 a week less than esa/jsa.


i called up esa line, and told them i wished to claim income support for families on low incomes, was told by three people i needed to claim esa then back it IS. until i got to a lady on ESA line that said, since im considered working (SSP means im still working) i can claim IS until i work 16 hrs or more a week or SSP ends then it becomes ESA. (im hoping ill be back in work WELL BEFORE the end of SSP tho)


the only thing i worry about is the CSA payment, but the lady on the IS claim line said even if im not recieving benefit (£0 per week) i will still be classed as in reciept of income support until working over 16 hrs a week (same is true with JSA as when i claimed this i often recieved no money because i was over the value but still considered "in reciept" because i wanted "their help to find work"


i called up CSA today (even though I would advise nobody to take on such a task) to which i got 2 different employees talk to me like a POS. another lady in belfast (valerie) hang up on me, and then when i called to speak to a manager , the manager Andrea speak in a pretty crappy tone too...

I told them I had a claim for IS in from 26th november (benefits line will backdate to monday because its when i first got in touch with Dr, and he suggested at the time it was most likely a "viral infection" that would pass in a matter of days.)


anyway 3 people spoke to and NON of the three updated my file to record the Change. I KNOW TO ALWAYS WITE TO THE CSA. but i also sent off a recorded letter to them...


i hate to seem like im dodging when im not but its annoying that i will infact get full HB/CTB when on IS and be BETTER OFF financially then when im working yet my CM payment will be £5/week, and because cost of keeping in touch with son is over £10 / week then i will legally have to pay nil. - although i will still insist on supporting my son - dont get me wrong :)

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