Help returning online purchase

[frezi]

I purchased some goods over the internet in September, the retailer said that returns would be accepted within 30 days and collected at their expense.

 

Three weeks later, I sent an email saying I wanted to return some of my order to be told that this was ok and they would let me know in the next few weeks when someone would be able to collect it.

 

I enquired two weeks later to find out what was happening just to be told the same thing, so I waited another two weeks before phoning them up.

 

Anyway after a lot of hassle they are now telling me that the order had been supplied by a 3rd party who is not willing to accept the return as it has been so long!

 

Am I still within my rights to pursue this? I know about cancelling within 7 days, etc but by placing an order in which their T&Cs state that returns are accepted within 30 days, I believe I have formed a contract with them and they are breaching this.

 

Can I take it further or am I wasting my time? Thanks for reading

[raydetinu]

If as you say their T and C say they will accept returns within 30 days and you informed them that wish to do so within the taht time frame then yes they should honour it.

Howeve,r if they now refuse, then your only recourse would be to take them to court. ( or at least threaten to ) and see what happens.

Just recieving the court papers may be enough to settle.

[frezi]

Thanks for the reply, I have still not had any joy and have contacted Consumer Direct who have suggested that they may be in breach of contract and I should write to them.

 

Is it enough to write an email or do I have to send a recorded letter? I would have thought they served the same purpose.

 

Thanks again

[raydetinu]

E mail should be sufficent initialy and quote DSR or soga etc.

If no response send recorded letter as aletter before action to take to court.