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LarissaJ

missold mobile phone insurance

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hi there,

can you help please?

 

My partner has just checked his bank statements and has noticed that he's been paying for insurance on his phone for over 12 months.

 

He didn't even know that he had this insurance, doesn't need it or want it.

 

He was with carphonewarehouse for years,

but then got his most recent phone from orange,

but the insurance is still from carphonewarehouse.

 

He's sure that he never signed for it.

 

there any scope for him to try to get a refund, or should he have noticed this going out of his bank and acted sooner?


consumeractiongroup.co.uk

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I bought a phone form CPW as well, once and ended up with two insurances on the same phone which I hadn't asked for.

 

Actually they handled it very quickly - but maybe because there were duplicate policies.

I suggest that you begin by calling them and finding out what their attitude is - but follow up in writing.

If there is any difficulty then you sill have so send an SAR, get the agreement and see if you did agree to the cover - and then go from there


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thanks bankfodder, i'll get a letter together


consumeractiongroup.co.uk

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if it was a dd

i wonder if you counld envoke the cc guarantee if you prove the phone contract ended/was cancelled?

 

this was on watchdog daily this morning too

 

dx


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