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ClaireN

@OrangeHelpers Still being billed for expired contract

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I'm currently having an issue with my (now expired) Orange mobile contract.

 

My contract expired at the beginning of September 2012.

 

I had already decided that I didn't want to renew my contract and would instead be moving to a different service provider.

 

Before my contract expired I went into a local Orange shop, where I explained my situation - I was told that all I had to do was wait until the contract ran out and then cancel my direct debit.

 

I did exactly this,

switched to a different service provider, and didn't think any more about it.

 

However, ever since then my parents (whose address my Orange account was registered to) have been receiving letters

claiming that I owe Orange money and attempting to bill me for months after my contract ended.

 

I am absolutely certain that I paid off the last month where I was actually with Orange,

and I don't see how I can possibly owe them any money for months in which I received no services from them.

 

Any advice anyone could give me would be greatly appreciated.

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hi claire

 

welcome along

 

check they have not trashed your cra file too.

 

see below.

 

i'd write a strongly worded email to the orange CEO.

 

dx


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I think that you will find that at the expiry of the minimum term, the contract continues on a month-by-month rolling contract and needs to be cancelled with one-month written notice.

 

This does take people un-awares and frankly I don't like it - but I don't really see a way to escape this.

 

It might be best that you do this and bring it to an end for the moment and then attack them if we can find a reason to.


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This seems wrong. I was under the impression that companies were legally required to flag unusual or onerous terms for the attention of the consumer. It seem pretty onerous that I now have to pay money I don't have for a service I didn't use because they failed to inform me that this was the case.

 

Thank you very much. I'll call them and cancel that right away then.

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