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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Newbie and wonga help - cant sleep


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Hi

 

i'm happy i came across the consumer action group,

 

i've read alot of stories sharing alot of what i my self is having problems with at the moment which helped me make a start to the difficulty i am in with wonga pay day loan,

 

i wrote and sent email to several of the email addresses i came upon on some posts here and i am lost a bit what the next step i should do,

 

i have difficulty sleeping as cant switch off thinking about this all time,

 

but i feel good i am writing my first post here and i

 

am going to try sleep as my alarm is set for 7am to get the kids up and oganize for school.. take care

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i have defaulted loan which was due to be paid mon 26th nov, i sent them an email on sunday saying i was unable to pay due to change in my circumstances and that

I ask if you would please agree to accept the only offer I can make of £10.00 per month for a period of 6 months then review my circumstances but if my circumstances change before this time I will contact you, also I ask if any interest or other charges are going to be added to my account that i would be grateful if you would freeze these

so my debt does not increase further.

Didnt hear anything back but got texts & emails asking for payment or i would incur charges and that they will continue to try collect payment, they have been phoning lots but i've not answered, i then get an email from a Kris Clarke asking for me to complete an online income and expenditure form and said Please note: interest, charges and attempts to collect payment for all or some of the outstanding balance will only be suspended once you’ve successfully set up a repayment plan... i havent got back to them and i know i dont need to fill in there online income and expenditure form but i dont know what to do now and they cant get any money out my bank as i had changed my benefits from going into my bank acc to getting them paid into my post office acc as knew they would swipe the lot and couldnt risk having no money with 2 kids to look after... i better try get sum sleep will be back later tonight

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