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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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badback2

Questions asked by ATOS HCP at medical re mental health

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Given that face to face assessments have now been conducted for some 3 years does anybody have a typical list of the questions asked by an ATOS HCP to determine points scoring re descriptors for part2 of the ESA 50 ie mental health and cognitive function.....or a link thereto.

 

Questions asked post 3/11 would be of particular interest given that descriptors changed at that time.

 

Such information should assist members to better prepare for the ATOS medical assessment, and moreover, be forewarned of the likely trick questions etc

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Any feedback from mental health advocates, who routinely accompany claimants with mental impairments, would also be welcomed.

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A friend had mentinoned a guide produced by benefits an work publishing re esa/wca is an excellent guide, but it costs £20 to join. Is it really that good a guide ?

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You could probably pick up a similar guide for free online.

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Approx 3 years ago these were the typical questions asked by ATOS at an ESA MEDICAL re mental health (see below). Based on recent (say past 6 months) experience have members been asked similar questions. If not, how did they differ ?

 

Work capability assessment mental health questions

 

1. Do you know what you are here for?

 

2. What are your medical conditions?

 

3. How long have you had these conditions?

 

4. How do these conditions affect you?

 

5. What medication do you take?

 

6. Do you have bowel and bladder control?

 

7. Is there any other medication you are on?

 

8. What type of house do you live in?

 

9. Is there an upstairs or downstairs bathroom?

 

10. Do you always sleep upstairs?

 

11. Do you sleep well?

 

12. How did you get to the medical?

 

13. How long did it take to get there?

 

14. Why did you stop work?

 

15. Do you need help to wash and dress yourself?

 

16. Do you cook?

 

17. Can you follow a recipe?

 

18. Can you follow instructions on microwaveable food?

 

19. Do you deal with your own finances?

 

20. Do you do the shopping?

 

21. How often do you shop?

 

22. Do you do the shopping on your own?

 

23. Do you drive?

 

24. Is the car automatic or manual?

 

25. How long can you drive for?

 

26. Do you have any hobbies or interests?

 

27. Do you read?

 

28. Do you have a computer, what do you use it for and for how long?

 

29. Do you socialise with friends and family?

 

30. Do you drink alcohol?

 

31. How do you feel about coming here today?

 

32. Do you go for a walk?

 

33. How do you feel about changes to routine?

 

34. What happens if an unexpected visitor comes to the house?

 

35. Did you fill the form in yourself?

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Two threads on same issue merged - please keep to one thread per issue :)


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