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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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cant pay pde loan does to emergency surgery


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Hi there all, just looking for a bit of advice regarding my pde loan,

 

First of all , my circumstances..

 

I took out a payday loan for 300 pound , which was paid back no problem. This was for a new washing machine which was desperately needed . Over the next month I was short again during the last 2 weeks before my payday , I borrowed the same amount again (even though they offered me more) . Unfortunately during October I had to take time off work due to back problems, I had a week off work , then thinking I was fine as my pain went I went back to work .

 

Because I took this week of work I decided to pay the interst only on my pde loan (87) . Hoping this would give me enough time and money to pay the full amount next time .

 

On October 20 I fell down my stairs at home . My leg went from under me . I went to hospital as a precaution , due to some numbness that I had down my right leg .

 

After doing a few tests they decided i should stay in for the night and have an mri scan the following morning, at the time it didn't seem an urgent case .

 

Any way mri showed I had a cracked vertabrae and a disk was pushing in to my spinal cord . I got transferred immediately to Salford royals spinal unit and had to have emergency surgery to remove the disk and have screws and rods inserted to hold my spine together . I'm now on bed rest for 3 months , and had to leave my employment .

 

During this time my partner recieved a message on my phone from pde, stating loan due on 31 Oct , I rolled the loan over again paying 87 interest.

 

My situation now is due ti not being able to work and not being able to get sick pay from my company due to it being a charity based org. I had to claim ssp thru the government known as esa .

 

I have all the proof if pde require , discharge sheet., medical history, copy of consent form , and proof of income from esa

 

My question is surely my situation is covered by the severe illness qualification , so I must he able to sort out some repayment plan

 

I really can't handle any kind off stress from these people. I've been reading somebhorror stories on here.

 

This is the only loan I have , but I can't really afford the interest rate alone now . Fortunately I get paid from esa 2days before the payday loan comes out , so I can pay my bills and rent before .

 

Am I right in thinking , due to being on benefits now I should only pay a nominal figure , as my situation and life have been turned upside down in the last month .sorry for long winded . Just wanted you to know the story . Any help would he really appreciated

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They dont care at all they will charge you and if they have got card number they will raid your account, we know as they raided our account an old TSB account overdrawn which we are now fighting lloyds who let them take funds whn the account had no overdraft. Good Luck

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They dont care at all they will charge you and if they have got card number they will raid your account, we know as they raided our account an old TSB account overdrawn which we are now fighting lloyds who let them take funds whn the account had no overdraft. Good Luck

 

Thanks for reply , I thought they weren't allowed to touch benefits . I have 5 days before my next payment is due . If I tell them the situation and post my proof by recorded delivery , and tell my bank to put a stop on my account , then any money taken would be classed as theft . Ive looked thru other posters on here and because of my situation they can only take a nominal amount . I will be in touch with pde tomorrow morning to find out more .

 

One question , can they take money before my due date

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I am having the same trouble with paydayuk due my son passing away suddenly i am now on esa they will not help in any way they have been known to take money out of accounts before the due date you will find they have a cpa on your account you have to stop this go in your bank and inform thepdl company ask them for the agreement that said you could have another roll over and when you signed it you will find there isnt one i have reported pd uk to the office of fair tading also if you reach a agreement with them dont do dd go with standing order

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Ok the bank have cancelled my the cpa on the account with pde, any money taken out of this my account will now be refunded .. I've now got to speak to pde and tell them my situation . I was able to cancel it over the phone if any one wanted to know . I don't need to cancel my card as the cpa comes in effect from today

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Macctownlad,

Can I suggest you don't give them a call but put send an e-mail. In my experience, they've "misplaced" calls once a repayment agreement was made and reverted to their usual threats. Placing it in writing covers yourself.

 

Ok cheers toptrapper , I just tried ringing them and was just ringing out , so will revert to email .

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Email sent now . Which includes my circumstances of my injury , all proof that I can post them ie hospital discharge sheet , surgery consent form , proof of esa benefits pay. I have told them what I am able to pay in a payment plan . And to communicate by letter or email as I'm in no position to he able to communicate by phone due to medication I am on .

 

My loan due date is 30th November , how long should I expect them to take before a reply . I have said I am willing to pay 20 pounds on this day . And have asked them to send me there banking details so I can make payment . And I have also asked for my credit agreement . Is there anything else I should ask . Thanks

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