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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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So much confusion over meter access and readings and way, WAY beyond even that (rented apartment)

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I know the topic of meter access has been covered but my situation is a little unique and I'm at a complete loss.


When I first moved in to this apartment I had noticed that just as I was signing the lease and itinerary that meter keys would not be included... I asked then in my confusion, but was blown off as something normal by my (now former) letting agent and everything progressed as such.


My first snag happened as I was setting up my power, I was provided with an estimate to which I would pay until I got my initial meter readings and the current ones at the time I was setting up the new account, I phoned the letting agent to request the initial readings and was told back I should have received them when signing over the lease. They told me they would send another copy of these... they never arrived.


Since then it's been a mater of constant estimated bills and no response from that letting agent. The management company will only take notice of faults to the communal facilities, stating that all matters relating to individual flats need to be directed to the landlords or letting agents...


...though there was one instance according to my bills that Scottish Power (my supplier) managed to get hold of my meter readings and increased the charge... it wasn't much so I wasn't that phased by it, but there it was. I still wonder how to this day.


Anyway, back to the main problem... As of recently the said letting agent quite silently (with massive amounts of suspicious fraudulence) went bankrupt and liquidated, a few months passed, the agent was switched, and the new agent doesn't know anything at all in regards to the property management or it's meter access, I finally got to talk to my landlord for the first time in 2 years of living here, only to find she's rather stressed out from loss of rent, loss of deposits for pretty much all tenets and she also didn't know about property management OR it's meter readings...


...And just in time when all this is happening I get contacted once again by Scottish Power, asking for them and wanting to send someone to take them themselves.


Long story short, I now have a letter from Scottish Power almost demanding meter readings since they couldn't get access, and all persons involved with the property at a loss of what to do (and my landlord is a few hours away by car in another city, so it's not really that easy to involve her directly), and the only people that do are out of the question. I honestly don't currently mind the estimates, they don't break the bank, and would be willing to leave it as is... So what are my options?



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How long have you lived there? There is a time bar on how long they can chase utility bills.


Pop into the agent, the meter reading should be there in a filing cabinet and readily available.


If you don't want to do that, get yourself a brown envelope from the newsagent and send your request by recorded delivery, they just might think you have taken advice somewhere. Don't crawl in the letter, a simple request giving them 7 days to respond should be fine.

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2 years now, the new letting agent is only been employed a few months now though. But like I said, the previous letting agent is still undergoing liquidation having gone bankrupt, it's not just that they wont say anything, it's that they don't even exist any more.


...but sadly these people who rather than state they are going bankrupt, sent out notices to all the tenets that they're changing their name and to set up a new standing order instead, are the only people that have the knowledge of the property let alone the keys to the meters. My current letting agent wouldn't even know the codes to the doors. I've talked to all parties involved and I'm no closer to getting the meter readings... best advice I've had is beg a neighbour for access (by my landlord).

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How is the meter cupboard locked (as most just have a triangle key which you can purchase from local diy stores and dont cost much)


The other concern I would have is that you cannot verify that the meter reading are correct or even verify that the meter serial number on your bills actually matches the meter at the properties serial number.

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I have those same concerns, especially considering Scottish Power somehow managed to see them at least once apparently. The cupboard is locked with a proper lock, should use a similar key to my door key, (tried it though, doesn't work).

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How long have you lived there? There is a time bar on how long they can chase utility bills.


Pop into the agent, the meter reading should be there in a filing cabinet and readily available.

If you don't want to do that, get yourself a brown envelope from the newsagent and send your request by recorded delivery, they just might think you have taken advice somewhere. Don't crawl in the letter, a simple request giving them 7 days to respond should be fine.


Never ever rely on a letting agent to get anything right or do anything right !


If your moving in/out of your home take meter reading yourself and never ever rely on LL/LA/EA to do it for you.


Sounds like the owner/landlord has put a lock on the meter cupboard to stop meters been changed which they cant do anyway !


Utility's supplier has a right of access to there meter and could obtain Warrant,force entry,remove locks and send the bill for costs to who ever put locks on meter cupboard in the 1st place.


I'm at a loss to why this has been going on for 2 years ?1aK+F4PJ7cBm32CUNiyI2GAAAAAElFTkSuQmCC

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Please use the quote system, So everyone will know what your referring too, thank you ...



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