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    • No I have not. I will probably do that
    • Based on ECP's previous, what will definitely happen is this. They will send more idiotic letters. After they will send a Letter of Claim, and it is essential that your brother replies at this point to this to show them he would be big trouble in court. Next it is highly likely (but not certain) that they will crawl back under their stone and that will be the end of the matter. The slight worry is that if they do do court it will seem a likely story to a judge that your brother has no connection to the ticket, when it was him who appealed and replied to the Letter of Claim.  Indeed I think it would seem the lot of you were playing games with ECP and with the court by getting unconnected people involved and then later deny they were involved. So be aware there is that slight risk. You talked about "a mess" in your first post, and you weren't wrong. Someone hires a car and gets a ticket.  There is an appeal.  Who appeals, the hirer?  No, the hirer's mate's son.  Obvious! There is an approach for help to a consumer website.  By the hirer?  No, by the hirer's mate's son's brother! This is so damn silly and totally avoidable. Anyway, it seems the decision has been made for your brother to carry the can so whatever consequences will ensue will ensue. 
    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Problem with new employer (reduction of hours)


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Hi CAGers, I'm hoping you can help with a problem my other half is having at work.

 

Background

 

For the last five and a half years, my other half has worked full time (35 hrs per week) in a small privately owned village shop. Credit crunch being what it is, just over a month ago, the owner sold the shop. In that time, she has never had a written contract of employment & never received a wage slip (but did receive yearly P60s). The new owner signed a contract for the sale of the shop - and my other half was referred to stating her wage & hours of work (she has got a copy of this).

 

Problems with the new owner

 

As soon as the new owner took over, he immediatly increased her working week from 35 hours to 40 hours. This was done with no consultation & no increase in wages. The job market being what it is, she didn't really have any choice but to go along with this. Over the last month, the owner has been increasingly unreasonable - sudden changes to the time she has to start work (often with less than 8 or 12 hours notice & putting pressure on her to work late or weekends). On top of this, he is constantly undermining her work, making constant unfounded criticisms etc. It seemed pretty obvious that he doesn't wish to carry on employing her & it looks like he expects her to resign (I've got to admire my other half - I would've walked out ages ago).

 

Latest Bombshell

 

Shortly before finishing her shift yesterday he spoke to her and said that the turnover of the shop isn't what he was expecting and with immediate effect he will reduce her working hours to 20 hours per week. He hasn't given her any new shift pattern or any idea of when he will be expecting her to work (making it impossible to find any other part time work to make up for the reduction in hours.

 

She's pretty much resigned herself to the fact despite previously loving her job she cannot carry on like this & if she can't find alternative work soon she will have to throw the towel in. We've had a good chat about it & have agreed that enough is enough. I need advice as to where she stands from a legal point of view & maybe some suggestions on the best way forward.

 

Any comments/advice/or perhaps if you've been in a similar situation maybe what happened to you. Anything would be appreciated & if you need more information let me know. I've tried to be as concise as possible but I'm bound to have left something out!

Edited by bluetownbarry
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Sounds awful.

 

The most obvious courses of action are these.

 

1. Reject any proposal to reduce hours and state categorically that although the employer may wish her to work reduced hours, she will hold him to her contract and will expect to be paid her normal wage. Any failure to do so will be a breach of contract and will result in a claim for Unlawful deductions from wages under Section 13 of the Employment Rights Act. She also has rights under the Transfer of Undertakings - Protection of Employment Regs 1996. Under TUPE and a relevant transfer of a business, employees enjoy legal protection from changes to employment contracts which result directly from the transfer. The employer may have a getout in that changes MAY be made for economic reasons, however it sounds very much as though he hasn't a clue of his legal obligations.

 

2. Look at a case for Constructive Dismissal. Halving the normal working hours (and wages) without notice would certainly be construed as a fundamental breach of contract so serious that your partner finds it impossible to continue working there, so that part of any claim would be a given. She could possibly then add failure to provide a wageslip and even failure to consult under TUPE during the transfer of the business.

 

IMO - not a good idea to walk out without a fight - she needs to object to the change in contract and breach of the TUPE regulations and watch him panic at the prospect of a very expensive Employment Tribunal case. I would put money on the business not doing as badly as he is making out and he is relying on your partner walking away in order to improve his operating margins - either that, or he genuinely needs to cut costs and doesn't fancy paying out to make her redundant!

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Sounds awful.

 

The most obvious courses of action are these.

 

1. Reject any proposal to reduce hours and state categorically that although the employer may wish her to work reduced hours, she will hold him to her contract and will expect to be paid her normal wage. Any failure to do so will be a breach of contract and will result in a claim for Unlawful deductions from wages under Section 13 of the Employment Rights Act. She also has rights under the Transfer of Undertakings - Protection of Employment Regs 1996. Under TUPE and a relevant transfer of a business, employees enjoy legal protection from changes to employment contracts which result directly from the transfer. The employer may have a getout in that changes MAY be made for economic reasons, however it sounds very much as though he hasn't a clue of his legal obligations.

 

2. Look at a case for Constructive Dismissal. Halving the normal working hours (and wages) without notice would certainly be construed as a fundamental breach of contract so serious that your partner finds it impossible to continue working there, so that part of any claim would be a given. She could possibly then add failure to provide a wageslip and even failure to consult under TUPE during the transfer of the business.

 

IMO - not a good idea to walk out without a fight - she needs to object to the change in contract and breach of the TUPE regulations and watch him panic at the prospect of a very expensive Employment Tribunal case. I would put money on the business not doing as badly as he is making out and he is relying on your partner walking away in order to improve his operating margins - either that, or he genuinely needs to cut costs and doesn't fancy paying out to make her redundant!

 

Many thanks indeed for this. This is exactly what I'm looking for. I think you've hit the nail on the head. He certainly isn't short of money as he has paid cash for the business so I think you are right about the increase profit margins and reluctance of paying redundancy. The first week he was there he tried to persuade her to work cash in hand. Even now he is only part paying her wages as well as making her work a week in hand.

 

I think we will put this in a letter to him (he's very difficult to hold a conversation with).

 

Thanks again for your excellent advice, it's very much appreciated.

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No problem and feel free to come back with any more questions - others will no doubt be able to put more flesh on the bones so to speak.

 

Letters are always best - and provide a far greater means of proving a case should it be needed. I used to work quite a lot with independent shop owners and what you are experiencing is very common - employees are a PITA for shop owners who see rules and regulations as undesirable costs which affect the bottom line. You need to push the wageslip issue too, or at least make enquiries with the tax office to make sure that tax and NI is being paid on your partner's earnings as that could provide it's own set of problems.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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Good advice from SW - the TUPE claim is joint and severable against both the old and new shop owner - and carries an award of up to 90 days gross pay!

 

Please keep an eye on time limits though - you have three months less a day from the date of the transfer, so don't miss the short window to submit a claim!

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