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    • Just for the record, I am uploading the original letter from CCSCollect, which asks me for the money from "BT" (if it is BT).   You can see here that I scribbled some notes at the foot of the letter indicating that I phoned the number CCSCollect gave me as the BT number, and I was told by "BT" that there was an outstanding balance of £48 in the account. They first tiold me that the account wasn't even closed. Then they changed their mind and told me that the account was closed, but that there was a £48 balance still owing.   Assuming that I was speaking to BT, I kept telling them that the email address did not work, which is why I closed the account.    I recall that I had kept telling BT at the time that the email address didn't work and that I either wanted them to fix the problem or stop charging me their PREMIUM rate charges for an email that didn't work!   On the phone on this occasion the BT man I spoke to (before he called me a mother****er) had asked me if I had actually used the words "! want to cancel this account" specifically. He seemed to be saying this as an excuse for their behaviour of not closing the account when I had complained about it. However, all that is irrelevant, since what I was clearly saying was that I was NOT going to pay good money for an email account that didn't work, and that they shouldn't be charging me money for it in the first place.   Later that day, though, I phoned BT using the operator number (not the number that CCSCollect had given me for BT) and spoke to someone at BT who accessed my accounts (I actually had two old accounts, one for each of the two phone lines that I needed then to do the work that my single Virgin Media account can do now) and he confirmed that neither of these showed any outstanding unpaid balance. I have a recording of that conversation.   So which version is the true version?     
    • Hi DX   I have contacted ASDA who have said they have no involvement with the machine and need to contact the owner who are Barclays - they could not give me any contact details.   I rang Barclay's who were no help whatsoever and could not give me a number to contact - they told me to check the contact details on front of the machine.  However there are no contact details on the front of the ATM.  There is only a sign saying ASDA have no responsibility for the machine and to contact your card issuer in the event of any problems.   I am going round in circles with this and think my only option may be a complaint to the FCO?    
    • There's no mention of using the job application part of the online journal on my claimant commitment. As I say, there's only this one Advisor that seems to want to make it a massive issue - terminating the meeting if I dare to argue back.   I simply have: check it often - complete to-do list (has only ever been meetings to attend on there) - update circumstances
    • he Financial Conduct Authority today launched a legal action against the bosses of a Gatwick airport carpark investment scheme that collapsed after raising £230 million from thousands of savers. Yesterday, it was revealed that investors were suing Park First and its controversial founder Toby Whittaker for fraud and today the FCA launched a separate action alleging the scheme made “false and misleading statements” in its promises to potential investors. A total of 4500 largely elderly investors put money into the scheme, many of whom also lost money with London Capital & Finance. A large number of them used their self-invested personal pensions to buy the product, which involved buying car park spaces at Gatwick and Glasgow airports then leasing them back to the company in return for high rates of return. https://uk.finance.yahoo.com/news/fca-sues-park-first-directors-094900289.html?guccounter=1
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Had a knock on the door from a Marstons bailiff yesterday, totally out of the blue in relation to a parking ticket fine from about 15 months ago.


I asked to see the warrant which he refused to show me.


I asked for his details and that of the fine so I could take them to the CAB for help and advice

to which he stated they would not be able to help me in this situation.


He was very rude on the doorstep and told me that I needed to pay £396 or he would come in a seize goods.


I told him I was not going to let him in but that if he left me with the information I had asked for I would take it to the CAB for advice.


At this he points to my car which is parked across the road and states that he will seize that instead.

I told him I needed the car in order to get to work as public transport to work is not an option due to the location of my employment.


He asked me if there was anyone who would pay the amount for me, there genuinely isnt.


Im a single parent of two kids the youngest of which is just about recovering from a serious mental health problem, this visit has really unsettled him.


after calling him a few choice words (think the stress of the past few months got the better of me) I jumped in my car and drove it away.


When I came home about an hour later he had left a letter with the title "Notice of seizure of goods and inventory" with my car listed on it!


The list of charges are as follows.


Penalty charge/court costs £140.44

Bailiffs attendance costs £46.44

Attendance to remove £210

Total £396.88!!


I feel sick with worry,

im already struggling financially as it is, being off work the past two months to care for my son hasnt helped either.


I also need the car to get my son to and from appointments with the child and adolescent mental health team.


My car is currently parked up at a friends house.


Can I sign the car over to a family member for now to stop them taking it?


I've not signed anything.

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typical scare tactics from marstons.


if you are in a vunerable household

which it appears you are


then he should pass it back without any action/fees.


Department for Constitutional Affairs - Enforcement - National Standards for Enforcement Agents


Vulnerable situations

Enforcement agents/agencies and creditors must recognise that they each have a role in ensuring that the vulnerable and socially excluded are protected and that the recovery process includes procedures agreed between the agent/agency and creditor about how such situations should be dealt with. The appropriate use of discretion is essential in every case and no amount of guidance could cover every situation, therefore the agent has a duty to contact the creditor and report the circumstances in situations where there is evidence of a potential cause for concern. If necessary, the enforcement agent will advise the creditor if further action is appropriate. The exercise of appropriate discretion is needed, not only to protect the debtor, but also the enforcement agent who should avoid taking action which could lead to accusations of inappropriate behaviour.

Enforcement agents must withdraw from domestic premises if the only person present is, or appears to be, under the age of 18; they can ask when the debtor will be home - if appropriate.

Enforcement agents must withdraw without making enquiries if the only persons present are children who appear to be under the age of 12.

Wherever possible, enforcement agents should have arrangements in place for rapidly accessing translation services when these are needed, and provide on request information in large print or in Braille for debtors with impaired sight.

Those who might be potentially vulnerable include:


the elderly;


people with a disability;


the seriously ill;


the recently bereaved;


single parent families;


pregnant women;


unemployed people; and,


those who have obvious difficulty in understanding, speaking or reading English.


this applies to the whole HOUSEHOLD 'a' vunerable person resides there.





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Did you know about the original ticket? have you moved since it was issued?

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Thank you DX how do I go about getting them to do that?


Ploddertom yes I did know about the original ticket and have not moved address.


I've just had that much on my plate the past 12 months I'd completely overlooked it,

then when the costs went up I was just not able to afford it.


I know thats probably no excuse and I know I should of dealt with it sooner before it got to this

but I was so preoccupied with my son it was just another situation I didnt have the strength to face.




I have checked his name against certificated bailiffs register and its not there,


does this mean he is not certificated?


Does it make a difference?

Edited by ka1974

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