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Hi got a loan of of p ex on the 26 of oct paid it off on the 6 nov really early sent they sent me a email saying i had and i got a rebate of 60 pound today got a tex saying they were taking it out of my bank account tomorrow isaid but that was a rebate the man i spoke to said there had been a mistake and i owe 60 pound i said why didnt you e mail me he said they dont have to and they had tryed to ring me and got no answer i told him my son had not long passed away and i am not working he said i should have rang them when my died and told them really bad bad service by the way u can not e mail this shower so i said there is nothing i can do till monday and guess what people of this great country they are going to charge me interest what a low life company

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Gladstone yes you did indeed fail. It would have been quite enough to just say you didn't understand rather than attack the poor poster who you know nothing about.

For the OP the address is customersupport@paydayexpress.co.uk

As for telling you to phone them when your son died it is a disgrace.

 

Did they take the money?

If not i would get your report your card as stolen and your account compromised.

Do you have any confirmation of the discount.

  • Haha 1

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Thank you @zydeco.

 

Gladstone,just reread your post and i do take exception to you saying i am encouraging bad English. My own written expressive English is far from good and that is maybe why i do not condemn others. I do however deplore text speak unless used in a text message. However until proved otherwise I stand by my previous post.

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hi yes my writing was bad due to breakdown came home from work found my son had died in his sleep anyway what i am trying to say is paydayexp and mr lender do not help i sent all the documents income proof and letters from steps anyway they wont accept my offer 5 a month till i am better.i have closed my bank account so they will have to send me details how to pay them so i am saying is they do not help i sent a letter to the house of commons and got a reply saying they are going to look at payday loans at the end of nov there is a new agency being formed to deal with all the complaints about them .

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Hi Parisone. First of all, so sorry for your loss.

 

Payday express (as you've learned) are unsympathetic to your personal circumstances.

 

Some would say that you've given them more than enough already by providing your income and expenditure details.

 

It is your right to deal with this in writing or email only if that Is your wish! If you haven't already, send them the telephone harassment letter from the library. If they phone you, tell them "in writing only" and hang up the phone.

 

I don't imagine for a second that they'd go near court. You've done enough and been through so much recently that a judge would probably kick this straight out if it headed towards a court.

 

I know it's easy for us to say but please don't let this stress you out or upset you... It's a non priority debt and you've been trying your hardest to deal with it.

 

If you need any further advise or support, we are happy to help.

 

 

*as for that insensitive garbage earlier on in the thread.

Instead of picking somebody's post to shreds, I suggest you ignore future threads that you're unable to understand rather than attempting to play the spag police. A few questions asking op to clarify the situation would have been more helpful. :/

 

Regards

 

BM


It never rains but it pours...

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thank you for your reply just got another e mail from mr lender they will roll over sent them one back again saying no i feel i want to go court or the newspapers also mr lender as got that many address as anyone one here dealt with this pdl as there are plenty of complaints about them on line thanks

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Ok guys, I absolutely agree with the lack of tact used by gladstone. However, I am going to remove all non relevant posts.


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I thought Payday Express ringing my place of work a few times 2 weeks after the debt being cleared was a disgrace but this is dreadful, seriously I am apologetic for the position you have been put in. I hope it all worked out in your favor?

 

I'm in the proceeds of writing a formal letter to Payday Express to complain now and threatening contacting the OFT, irrespective of whether they actually stop the calls or not I'm still going to report them though.

 

Sorry for anyone else who has been caught up in the terrible service these companies provide and good luck.

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hi still having trouble with payday express. spoke to some guy called nick who said they do not give rebates for paying your loan off early and they have put my account on hold till 21 of dec and wold not contact me till then well yesterday got a tex saying i had defaulted on a payment and asking would i like a rollover give up now who runs this bloody shower oh also sent a e mail saying balance outstanding 60 pound i know i should have not rang them but feel like i am banging my head on a brick wall .i have been reasonble . i know its a company that does not give a **** about their customers well they are now dealing with someone who as lost everthing they loved . they love ripping people off lets see how far they are willing to go soorry if that sounds morbid but thats how i feel .by the way mr lender accepted payment plan

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Please do not go down the roll over route. Have they taken any money out of your bank recently? If not make sure your money is secure and ignore them.

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