Jump to content


  • Tweets

  • Posts

    • Okay. We are very happy to help you get your money back. If you have the evidence that I have indicated then there is absolutely no problem and frankly I don't know why Halfords seems to be prepared to cause such a fuss to deny you your consumer rights and to save her company 40 quid – simply on a callout fee.  Now that I've called their attention to this thread I expect that they they will be following it. If you are prepared to issue a small claim then we will help you all the way including helping you draft your documents. Halfords will be crazy to allow this to continue – but if they decide to get personal about it then they will see you in court but the chances of them winning are negligible. It's up to you. Bringing a small claim is very easy. Your risk would be the claim fee which in this case would be £25, I think and then if they push it to a hearing about a hundred quid which when you win – if you win – you will get back. Of course we will publish the result here and show Halfords up as we have done before. It's amazing to have to go to this kind of trouble.   Once again, I just want to confirm that your case will be that you inputted all the correct details into their website and Halfords returned a particular specification to you which was incorrect. Effectively this means that they are in breach of their contractual duty to supply goods which are fit for their purpose. However, have you checked elsewhere in fact Halfords are correct and that the tyres are not fit for your vehicle. It occurs to me that maybe Halfords have told you that they're not fit for your vehicle when in fact they are. This would also put Halfords in breach but in a rather different way.  
    • @dx100uk Well my pro-rata offer is minus at the moment lol so I will look to modify it and offer the £1 token payment. Is that the right move? At the end of the day both they and I know that you can't get blood out of a stone and I am a stone currently   Thanks again sir
    • Hi, yes this is the same sort of response I keep getting about this. Yes so it asked for the registration number of the car, and this was inputted correctly. It’s then “found” the brand and type of car “Kia carens 1.6” etc and then came up with the “Recommended” list we then selected the tyres from. I have checked it since we bought them and the same tyre still comes up. In response to the lady above where we “assumed” we did assume the tyres would be correct in the list so didn’t see any need to ring to confirm if you see what I mean. We did try ringing the company but they were unwilling to provide information of supervisor. It seems like the company isn’t going to do anything about this.. 😕
    • They are all actually your interpretations, and nothing more than incorrect assumptions and extreme misrepresentations (at best) of mine (and thats being kind)  
    • pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked  you DO NOT file a defence at this time  click thru to the end  confirm and exit MCOL. . .  get a CCA Request running to the claimant https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/  leave the £1PO blank and uncrossed . .  get a CPR 31:14 request running to the solicitors [if one is not listed send to the claimant] . . https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . . type your name ONLY no need to sign anything . you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count]  
  • Our picks

Tashie026

Urgent Advice Needed

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2547 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi, I have recently gone to a lady (The Frock Swap Shop), who said she would sell my used wedding dress and mother of the bride outfit. She said that she would be able to sell both outfits for £200 each of which I would get a £100 profit for each item sold.

 

I have no learnt she is closing down the business. I have tried contacting her to arrange to get my two items back, however she either doesn't respond for a few days and when she eventually responds just fobs me off.

 

Where do I stand legally with getting my stuff back?

 

Can someone please help/advise.

 

Many thanks

Share this post


Link to post
Share on other sites

Hi Tashie and welcome.

 

The Frock Swap Shop has never been registered at Companies House and I notice on the website there is only a mobile number.

 

She is now saying

 

"

IT IS WITH MUCH REGRET THAT I HAVE TO ANNOUNCE I AM CLOSING THE BUSINESS DOWN WITH IMMEDIATE EFFECT

I SHALL BE CONTACTING EVERYONE WHO HAS ITEMS IN THE SHOP TO ARRANGE THEIR RETURN

AND ALSO TO ARRANGE PAYMENT OF ANY MONIES DUE

THANK YOU TO THOSE WHO SUPPORTED THE VENTURE

PLEASE DO NOT CONTACT ANYONE OTHER THAN MYSELF TO SORT OUT YOUR RETURNS THANK YOU"

 

Have you got her personal address? if not, the registered address is:

 

Registrant's address:

100 Alexandra road

Plymouth

Devon

PL2 3BU

 

Do you have her name? (Don't post it here if you do)

 

Have you visited the shop on the Barbican ?

Share this post


Link to post
Share on other sites

Thanks for your reply. Yes I do have her name. I have visited the shop and it was not open. The landlord of the shop said that he could not open the shop to give me my two items (even with a receipt and photos of the items), as my dealings have to be with her.

 

What do you think my next plan of action should be. She has a business site on Facebook, and has said she will be in contact with people to sort out their items, but I think she is just stringing us along.

 

Kind regards

 

Tasha

Share this post


Link to post
Share on other sites

The owner was right, he would have no authority to let you take anything from the shop.

 

Does the address you have match up with the one I posted? If so, write using recorded delivery asking when you can expect the return of your dresses. This first letter can be a pleasant request but the next one will depend on her response.

 

Be careful of posting on Facebook especially anything that could offend as she might just start ignoring you completely. I would personally totally ignore Facebook but keep your eye on anything that is said there and even print it.

Share this post


Link to post
Share on other sites

I didn't have an address, but I know thats the location where she is from. With the recorded delivery letter, should I put a photocopy of the invoice I have along with photos of the two items? Yes I will take your advice on facebook.

 

Many thanks for all the advice.

 

Tasha

Share this post


Link to post
Share on other sites

I take it there is some sort of name to the gowns, (I'm male, I haven't a clue) so keep your eye on ebay to see it they are put on there. Are you familiar with ebay and how it works?

 

By all means enclose a copy of the invoice. Has she written on there her expected £200 for each?

Share this post


Link to post
Share on other sites

Yes its a Romantica of Devon Wedding Dress. Yes I buy/sell on e bay sometimes, so thats a good idea to keep a look on there. Yes she has written the expected sale amounts for each item. If I get no response from the letter, what should be my action then? my friend said I should go round to her house and try and sort it out face to face. Another friend suggested taking her to the small claims court. I dont want to much hassle really just my items back. The landlord did tell me that she has sold some peoples items and not yet paid them their money, so hopefully my items are still in her possession.

Share this post


Link to post
Share on other sites

Either log in or put your postcode in and select Nearest First and that should help pinpoint if it comes up.

 

You should give her in the letter 7 days to respond before thinking of anything else. I'm not sure a personal confrontation is a good thing, they can always be out or it can blow up into something nasty.

 

Court will come after you have done the protocol of the letters. You can do it on line so it's no hassle to you, but don't jump the gun on that as the courts like to see there has been an attempt to settle before they are used.

 

Romantica of Devon, how appropriate.

Share this post


Link to post
Share on other sites

OK. Thanks for all your advice it has been really helpful. If have to go down the court route does it cost me anything? will I need a solicitor?

 

Many thanks

Share this post


Link to post
Share on other sites

This would be straight forward and no solicitor would be needed. There would be the upfront court fees around £50 which you claim back as part of your claim.

 

https://www.moneyclaim.gov.uk/web/mcol/welcome Have a read in case you should need it in the future, hopefully you wont and she is just a bit slow.

 

Using Money Claim Online

 

Up to £300 = £25

 

£300 - £500 = £35

 

£500 - £1,000 = £60

Edited by Conniff

Share this post


Link to post
Share on other sites

If she does not reply to the first letter, should I then send a second letter saying that if she does not respond I will have no choice but to take legal action or should I just fill out the paperwork?

Share this post


Link to post
Share on other sites

The second letter would be virtually the same as the first but headed in bold 'Letter Before Action' and mentioning the court fees that will bump it up.

 

Is there anything on paper to say how much she was going to give you?

 

Edited to say - Oops you said earlier she has put amounts on paper, that is good as it will make your claim straightforward should it get that far.

Edited by Conniff
Added text

Share this post


Link to post
Share on other sites

Ok thanks. I will compose a letter tomorrow and let you know how I get on. Many thanks for all your help. Tasha

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...