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leesparky

Refunded twice - whose money is it?

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Hi

 

Sincere apologies if this thread is in the wrong place, or if there's another identical thread (I looked and couldn't find one).

 

I purchased something (£500ish) that was faulty from a large online retailer, they then gave me a refund before I sent it back to buy a replacement - which I did using the refund.

 

In the meantime I sent the original faulty item back and they then refunded me again once they received it. I've since received the item I bought using the original refund and my online account balance for this retailer still shows my second refund.

 

My questions are quite simple really:

Is it my responsibility to to tell them?

Can I keep it?

 

What happens if I keep quiet?

 

Thanks in advance

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