Jump to content


  • Tweets

  • Posts

    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
  • Our picks

RugbyPete

Part time mum, forced to work On-call, no remuneration

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2545 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

My girlfriend is getting a lot of hassles at work for having to work on call at weekends.

 

I work on call but i get paid for it, paid for disturbance then paid a rate for the time i work on incidents

 

She collects the work phone friday night and drop sit back monday morning, compensation regardless of workload is 1 day in leu. She cannot leave the house.

 

She also works part time, so as the others get a full day off she just gets 1 half day.

 

Its becoming a real pain for no reward, she got called at 3am and 4am the other weekend, waking all the kids in the house. This weekend shes working, so shes going ot have to keep the kids indoors for two full days, its just not on.

 

Her contract states she may be required to work saturday 8-5pm and on call sunday.

 

Is a new job the only way out?

 

My initial response has been "work until 5pm, turn off the phone until sunday, or get out of it because you have kids and get two half days off." If she has to work on a call for an hour, surely she must be paid money for the time shes working on it, as this is clearly restricting her free time?

Share this post


Link to post
Share on other sites

Sorry to hear that. Do post if you need any help now that he has lost her job. There are lots of people on here that have great advice.

Share this post


Link to post
Share on other sites

Its likely she'll now want dismissal advice... I know for a fact they dont play by any rules other than their own and have no idea about employment law

Share this post


Link to post
Share on other sites

How long was she employed for?

 

Sorry I missed this post first time around!

Share this post


Link to post
Share on other sites

Shes been there a year

 

Well rang ACAS today... they said unless its in the handbook or contract, and so agreed to the terms, she cannot be laid off with reduced pay (as they have done).

So, theyre in the wrong, but shed have to go in Monday with a complaint letter saying "thanks, but no thanks, im staying".

 

Or she accepts it and gets out of the job, get the benefits and find a decent place to work (she hates it there)

Share this post


Link to post
Share on other sites

They also said they dont intend to call her in for work over the next 3 months...at which point she can claim redundancy, going by the same website it says she can claim redundancy after 4 weeks on the trot... they dont know this, they think its after 13 weeks but thats presuming you go in at some point to work (max 5 days)

Share this post


Link to post
Share on other sites

Hello there.

 

Just to check please, you have two threads running, are they about the same subject or different ones please?

 

HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...