taken bh to court i have defaulted but washing machine breakdown again.

[dx100uk]

so you dont have all your statements?

 

dx

[arianna22]

got some here never always received them.

[dx100uk]

might be an idea to SAR them then.

 

dx

[arianna22]

ok what do i need to do with them as ut don.t show the insurance products on there only normal payments.when i get all the spreadys what is i need to look at and then respond to them i.m a bit over my head with these ,what i don.t get is they are ammitting to miselling dlc that i never asked for but not the osc don.t make sense does it.

[arianna22]

ok what do i need to do with them as ut don.t show the insurance products on there only normal payments.when i get all the spreadys what is i need to look at and then respond to them i.m a bit over my head with these ,what i don.t get is they are ammitting to miselling dlc that i never asked for but not the osc don.t make sense does it.

thanks

[arianna22]

got my statements here have got them all what do i need to look at.thanks.

[dx100uk]

so there is no indication whatsoever that you are paying OSC

or to that matter, the DLC .

 

what about agreements you signed?

 

dx

[arianna22]

it only states you are paying osc doesn.t say how much but my agreements states how much got all that information.should i appeal their decision or go straight to small claims court as they don.t rush and try and sort it out.i.ve had family with me when i went to get items and they can vouch for not being asked if i wanted it and alsi never given chance to read the documation also you are never told that your items are covered for first year anyway. what do you think is best. to go about it.

[dx100uk]

yes why not

 

very bad you are not told how much it is

 

could even be unlawful

 

dx

[arianna22]

thanks will keep you updated as soon as courts open will go for the documents i need and go from there.thanks again for all the help.

[arianna22]

courts don.t open until 2nd jan and bh never sent cheque on monday like they promised they have informed me its being sent recorded delivery today instead but we.ll see.

[arianna22]

god bh lie all the time

 

cheque is being sent recorded delivery monday then thursday and yes it did go out thursday

can.t find tracking number and the woman who is dealing with it ain.t in until monday.

 

o guess what

 

i.m now told aswell its being sent to the store not me and they said they not received it either

 

bh are lying or royal mail is crap i know who to believe.

 

sent in another letter for osc damages and late charges and also told them contracts are worthless as they breeched them when adding osc without my permission

 

they didn.t like this given 14 days and if no response court on the 14/01/13 can.t wait.

[stevo7790]

removed

Edited December 31, 2012 by stevo7790

[arianna22]

hi i

have phoned and wrote letters as of yet no reply in writing

only reply to emails i.ve had is to phone them about my complaint

 

to be honest i phone them cause thats what they always did to me so thought i.ll pi** them off aswell.

 

they.re saying the cheque is delayed due to christmas

they sent it after christmas and was suppose to be recorded delivery

i don.t think they.ve sent it yet .

 

i went in on saturday to local store

gave my next letter made them sign and date my copy

they didn.t want to accept it mind and they faxed it to head quarters

 

i was told it had to go to my store that done my contracts.

 

i think i should just go straight to court on wesnesday with form cause i know they are not going to respond to the letter

and have waited to long for the dlc to be repaid.

and don.t see why i should have to wait even longer for osc

they had to have their money everyweek why should i wait.

[arianna22]

well got my cheque for 827.98 today for my dlcfrom bh and yes i was right it was posted on the 31/12/12 not the 27 like they said it was.

[dx100uk]

one down

 

one to go!

 

dx

 

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[arianna22]

Hi if you.ve seen my other thread you.d know i defaulted with bh and am taking them to court posting claim forms today.

 

the thing is my machine i had with them in april has broken down again

second time in two weeks its covered under supply of goods act

but they won.t authorise its repair

 

they fixed it christmas time without authorisation but won.t do it again.

 

Where do i stand .

[dx100uk]

SOGA

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

threaten them with trading standards

 

dx

[arianna22]

Tried didn.t work they just want me to rewrite accounts told them no way trading standards was a waste of time they said theres probably something in the contract letting them off.

[dx100uk]

its an HP agreement

 

if you hire a car and it dont work, what would you want to happen..

 

given another car to use

 

your product is faulty it does not work

i am not wishing to hire it anymore nor pay for it.

dx

[arianna22]

At the moment hoover said they will repair it again as its under a year old .i was ready to call council to come and get it after breaking down twice since 24/12/12 .will see what happens when the repair man comes cause last time he wasn.t happy bh wouldn.t give authorisation.

[arianna22]

Updated brighthouse as been issued with court docs from me they have until 23 feb to reply or pay money owed.they not taken me to court like they said they would still want me to do a rewrite lol.another thing xray Wants to talk to me about bayv and bh misselling waiting for their phone call.i contacted them after seeing the mis selling from argos and currys and they said they are very interested in this case aswell so hopefully before long everyone will know about these companys mis selling these insurances and they.ll know their rights.

[antonia26]

Well received a letter last week from a debt firm saying that i owe bh 425 and want payment

 

they done this day after being filed court papers .

 

and now today got another saying they are defending the claim

 

what do i do now as in the court leaflets no information if this happens so haven't a clue what i.m to do.

 

the debt letter is weird as they said i.ve defaulted on 425

 

i.ve not paid since last october so it would be an hell of alot more

 

don.t know what they are playing at .

 

[EDIT] are looking at my documents to see if its a good case to do of the misselling

 

she was shocked about bayv insurance giving you a loan so ypu pay interest on it and they don.t tell you this.

 

i hope they can make head or tail of the documents

 

cause i haven.t a clue what anything is on there they are so complicated.

 

so any advicr on the court claim eould be great please .thanks

[dx100uk]

own thread created.

 

dx

[dx100uk]

so you have a court claim form?

 

who from?

 

dx