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Coat disappears from bar's cloakroom - rights to complain?

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I was out at a bar's club nightlast weekend when my cousin was pulled out by security for being too drunk. Iwent out immediately to see if he was OK, and, seeing he was in a pretty badstate, decided I would take him home. As I had come out with my cousin, thebouncer outside assumed I must be drunk too, and told me I was not allowed tore-enter the premises. When trying to explain to him that I was not drunk, butneeded to go back inside to get my coat from the cloakroom, I was told again(rather more harshly) that I was no longer allowed back in. I tried to call a friend,who was inside the club, but the reception in the venue was terrible and I wasunable to get through. Meanwhile, my cousin had started to fall asleep in achair outside, and was promptly "escorted" to the pavement outsidethe club. I needed to get him in a cab and get him home, so I text my friendand explained the situation, hoping she would be able to get my coat for me.

The next day, my friend called tosay she had only just received my text as she'd turned her phone off. With thevenue being closed on Sunday, I decided to get in touch first thing on Monday.Several phone calls and emails later, I finally got the following response froma staff member (the next day):

"I have checked our cloakroom and unfortunately I am unable to locate yourcoat. The only other option is that someone else has taken it by mistake/stolenit on the night. Again I apologise for this but belongings are left atcustomers own risk."

In her response, she completelyfailed to recognise that I hadn't "left" my coat behind, I was unableto get it due to not being allowed to re-enter the venue.

I want to write to the venue andcomplain, however I wondered whether anyone was aware of my rights in thisparticular situation? The only additional fact that may make a difference inthis case is that the venue is hired out by the company that hosts the clubnight on Saturday nights - should I be writing to them instead? Or should Iwrite to both?

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items left at owners risk does not absolve them of their duty of care

 

remind them that the item was left under their duty of care, you need either the coat + contents or full replacement costs

remind them that no-one would be able to take the coat without the correct ticket (im assuming its ticket based) therefore if they feel its stolen then you feel its likely to be staff

 

if they refuse take them to small claims court


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Hi

 

Something to ask is did you have to pay a small fee for the storage of your coat in the clubs Cloakroom?

 

Is their any signage stating that 'belongings are left atcustomers own risk' in the club?


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such a sign would have no standing anyway as the coat would have still been under the duty of care of the club


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Thanks labrat, I will be sure to include your points around their duty of care. Hopefully I will receive the compensation I seek!

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