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hayleyg22

Vanquis ignored SAR and the failure to comply letter???

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Hello

 

I sent Vanquis a SAR from a template on here on19th September 2012 by recorded delivery giving them 40 days to reply.. I hadn't heard anything by 8th November so sent a failure to respond letter threatening court action by recorded delivery on 8th nov asking for a response within 7 days . (Also from a template on here)

 

It is now 21st November and i have not heard a peep out of them. What happens now?

 

Many thanks

Hayley

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Have they cashed the payment?

 

Did you send it by a trackable method and id so, do you know that they got it?


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Have they cashed the payment?

 

Did you send it by a trackable method and id so, do you know that they got it?

 

I didn't send a payment as the template i found here stated something along the lines of 'as per your updated t&c's i have not sent payment as you state this is now not required.'

 

However, surprise surprise today i received a letter in response to my chaser letter dated 21st november advising they did not receive my original request, and asking for a fee of £10. So i am guessing this is required and will send promptly.

 

I sent both letters recorded, and cannot find the receipt for the original one, which is typical!! However it looks as though they are listening now so hopefully it won't be needed.

 

Thanks for your response.

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I didn't send a payment as the template i found here stated something along the lines of 'as per your updated t&c's i have not sent payment as you state this is now not required.'

 

However, surprise surprise today i received a letter in response to my chaser letter dated 21st november advising they did not receive my original request, and asking for a fee of £10. So i am guessing this is required and will send promptly.

 

I sent both letters recorded, and cannot find the receipt for the original one, which is typical!! However it looks as though they are listening now so hopefully it won't be needed.

 

Thanks for your response.

 

I sent them one and finally had to send another one. I finally got a reply after I involved the Financial Ombudsman. I have recently put in a claim for my charges but I also need rocks in for their PPI version. Although they have stated I never had it. It doesn't show on their SAR either.

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Vanquis do not have PPI as such there is I believe some kind of payment 'holiday' plan offered with the accounts.


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