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    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
    • Hi. Please don't follow McD's advice to contact Met to appeal. They won't listen and you could end up giving them helpful information. HB
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I recently purchased a 2004 Mercedes Benz S-Class 3.2Td S320 CDI from the dealer Auction price cars along with an AMA(Autoprotect administration) Gold warranty. There was some problem with navigation system at the time of purchase and the dealer promised that he will fix that issue using the warranty which he provided.

I was asked to come after 3 or 4 weeks time and after that there was no response from the dealer for 2 months. later on i came to know that the dealer sold his business.

Now I am facing serious problems with my car, displaying engine problems on the dashboard. I ranged to my warranty company and explained the issues I am facing with the car and asked them to fix by using my warranty, but now auto protect warranty company says that they cannot process my claim as my dealer has sold his business, so they cannot process my claim and said that my warranty is invalid.

 

I have paid for the warranty and it is valid until 08/02/2013 and I have the warranty document.

 

Even I have dropped several mails and text messages to my dealer, but he never responded to my emails.

I have spoke to my dealer several times, he said he will fix that but I don't have any written confirmation.

 

Now I don't know what to do, please help on this.

 

Thanks in advance

 

 

Regards

Krishna

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Ok lets re-wind a bit. When you say the dealer has sold 'his business' do you mean that it has closed down or it has been taken over by someone else? Has the seller opened up somewhere else? Also, when did you actually buy the car?

 

As for the warranty, what they have told you is complete rubbish. It matters not that the seller's business has either been sold or closed down. The warranty is an insurance policy and can be used at any other garage which deals with the same company. if they stick to their guns, you should report them to trading standards as you have paid for something that you are not getting.

 

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Hi Sam,

Thanks for quick reply.

The business has been sold to some x party, who don't have any connections with existing business queries. I went to the x party and explained the same but they are not ready to listen at all. All they say is we don't have anything to do with the past.

I bought my car in last week of may 2012. Initially I was given 6 months warranty from may 2012 to nov 2012, after 3 months the dealer came back and said that, the issued warranty was not registered properly and again they issued another one from aug 2012 to feb 2012.

 

I don't know the procedure how to report to trending standards. Is there any application form online?

 

Thanks & Regards

Krishna

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The new owner is saying that this is a new business and also said that they are changing the name of the company as well.

Today again I called the warrant people, they said that my warranty is with auction price cars not directly with auto protect and we tradein on behalf auction price cars it's like administration.

 

What is CAB process and how I should start?

 

Thanks & Regards

Krishna

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http://www.adviceguide.org.uk/england/your_world/consumer_affairs/cars_buying_a_secondhand_car_e.htm#you_bought_the_vehicle_from_a_dealer

 

Take a look on the above link and contact them by phone. Explain the situation and they will advise you. Come back and keep us posted.

 

I'm not sure the dealer can simply walk away from their responsibilities by selling the business to someone else. Also, I think the warranty co are fobbing you off.

 

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It depends on the way the the sale of the business was conducted. It might have been sold as a going concern but this does not mean the terms of the contract included current liabilities. It might just have been stock as valued. I think you will have a very hard job on this one and should concentrate on the warranty insurance policy alone.

 

Doe's the so called policy limit you the particular dealer you brought it off for repairs?

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  • 2 weeks later...

Hi Sam,

As you said I spoke with CAB and explained everything about my case, they have taken all my paperwork photocopies and gave me an appointment on Dec 18, meanwhile they asked me to contact trading standards and legal advice team for second opinion to process my case quicker.

I have spoke to trading standards team and explained the same, they said they will come back in 3 days time ( waiting for response from TS)

 

I have spoken to legal advice team, but it didn't help much . They asked me to go ahead with CAB process

 

Thanks & Regards

Krishna

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  • 2 weeks later...
Ok lets re-wind a bit. When you say the dealer has sold 'his business' do you mean that it has closed down or it has been taken over by someone else? Has the seller opened up somewhere else? Also, when did you actually buy the car?

 

As for the warranty, what they have told you is complete rubbish. It matters not that the seller's business has either been sold or closed down. The warranty is an insurance policy and can be used at any other garage which deals with the same company. if they stick to their guns, you should report them to trading standards as you have paid for something that you are not getting.

 

The contract is with Warranty Company not the dealer.

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What contract are you talking about? If it's the actual purchase of the car, then you are wrong.

 

The warranty is a contract with the company supplying the warranty not the dealer who would of course furnish the repairs under the warranty and then claim back the costs from the warranty issuing company. The fact the dealer no longer exists doesn't change the contract of the warranty with the issuing company.

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The warranty is a contract with the company supplying the warranty not the dealer who would of course furnish the repairs under the warranty and then claim back the costs from the warranty issuing company. The fact the dealer no longer exists doesn't change the contract of the warranty with the issuing company.

 

Do you actually know what you are talking about??

 

The OP states the dealer 'provided the warranty' which in fact, is an insurance policy making the dealer the 'broker'. The only part of your post that almost makes sense is the bit I have highlighted. Yes, the warranty should still be valid even if the dealer 'no longer exists'.

 

Having said all that, just because the ownership of the dealer has changed hands, dosn't necessarily mean that the OP has lost his statutory rights under the SOGA which is why I advised the OP to speak to Trading Standards via the link I provided earlier.

 

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Do you actually know what you are talking about??

 

The OP states the dealer 'provided the warranty' which in fact, is an insurance policy making the dealer the 'broker'. The only part of your post that almost makes sense is the bit I have highlighted. Yes, the warranty should still be valid even if the dealer 'no longer exists'.

 

Having said all that, just because the ownership of the dealer has changed hands, dosn't necessarily mean that the OP has lost his statutory rights under the SOGA which is why I advised the OP to speak to Trading Standards via the link I provided earlier.

 

I thought this forum was for persons to offer advice and insight, not to dis*

Your reply starts by questioning (Do you actually know what you are talking about??)

But then ends with totally agreeing (The OP states the dealer 'provided the warranty' which in fact, is an insurance policy making the dealer the 'broker'. The only part of your post that almost makes sense is the bit I have highlighted. Yes, the warranty should still be valid even if the dealer 'no longer exists'. ) which is what I was originally doing to your post, reinforcing your reply.

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I thought this forum was for persons to offer advice and insight, not to dis*

Your reply starts by questioning (Do you actually know what you are talking about??)

But then ends with totally agreeing (The OP states the dealer 'provided the warranty' which in fact, is an insurance policy making the dealer the 'broker'. The only part of your post that almost makes sense is the bit I have highlighted. Yes, the warranty should still be valid even if the dealer 'no longer exists'. ) which is what I was originally doing to your post, reinforcing your reply.

 

No my friend, partially agreeing. You were going on about 'the company supplying the warranty, not the dealer' and the 'contract is with the warranty company, not the dealer' which simply didn't make any sense. Any warranty 'supplied' by a dealer is an extension of a consumer's statutory rights and as such does not reduce or remove them. So the OP still could have the SOGA to rely on, even if the dealer has changed hands. But he would need professional advice on that.

 

As you correctly say though is that the warranty cannot refuse to honor a claim just because the dealer which supplied it has changed hands. Sorry if you thought I was shooting you down in flame one minute and completely agreeing the next. But it is important we try not to cause confusion for the OP.

 

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Hi Sam & spirit tamer,

Thanks for all of your advices.

Let me clear you on the above discussions. Auction price cars ltd is owned by a dealer, who provided me an warranty insurance with Auto protect (http://www.autoprotect.net) for 6 months.

The update from the previous post:

Trading standard has comeback and said that they couldn't find the address and also asked few questions about how I have paid the payments.

If it is with a credit card, using rule 75 possibility to claim by credit card company.

After that I have forwarded the right address and the website details to the trading standard and they said they will come back on that.

 

Last Tuesday 18th I have attended the appointement with CAB, I have explained clearly about what has happened.

CAB has send an Letter Before Actiont letter to Auction Price Cars Ltd asking to act within 14 days, if not legal action will be taken.

 

Thanks & Regards

Krishna

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