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quariella

*I am very disappointed and outraged with Orange Customer Service*.

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I am very disappointed and outraged with Orange Customer Service.

 

I had my phone stolen

and asked to have my phone barred

and blocked until I manage to get a new one.

I phoned Orange on a number of occasions concerned about being charged my monthly bill

although I was not using the phone.

I was told by an Orange agent that because my phone and number was "barred and blocked, legally they cannot charge me whilst I was not using the service".

 

Two days ago I was sent a bill from Orange for £76, the missed 2 months payments.

I contacted Orange today to be told the bill should be £54 and this has been passed over to a debt collection agency.

Orange have no record of the calls that I had made previously.

According to the last agent I spoke to they cannot access this all records have been passed over to the debt collection agency.

 

I cannot believe Orange Customer Service misled me like this

and within 2 days of them sending me a letter regarding outstanding bill it was passed to Debt recoverywithout consulting me.

I will never deal with Orange in future.

This is not the first time I have been misled by Orange, h

ence the several phone calls I made to double check what the previous agent had advised.

I seriously don't know how Orange can repeatedly get away with treating people this way and refuse to do anything to help the matter.

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Follow their complaints code

http://www1.orange.co.uk/documents/about/Orange-complaints-code-20121003.pdf

 

and try to push for a DEADLOCK letter.


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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