*I am very disappointed and outraged with Orange Customer Service*.

[quariella]

I am very disappointed and outraged with Orange Customer Service.

 

I had my phone stolen

and asked to have my phone barred

and blocked until I manage to get a new one.

I phoned Orange on a number of occasions concerned about being charged my monthly bill

although I was not using the phone.

I was told by an Orange agent that because my phone and number was "barred and blocked, legally they cannot charge me whilst I was not using the service".

 

Two days ago I was sent a bill from Orange for £76, the missed 2 months payments.

I contacted Orange today to be told the bill should be £54 and this has been passed over to a debt collection agency.

Orange have no record of the calls that I had made previously.

According to the last agent I spoke to they cannot access this all records have been passed over to the debt collection agency.

 

I cannot believe Orange Customer Service misled me like this

and within 2 days of them sending me a letter regarding outstanding bill it was passed to Debt recoverywithout consulting me.

I will never deal with Orange in future.

This is not the first time I have been misled by Orange, h

ence the several phone calls I made to double check what the previous agent had advised.

I seriously don't know how Orange can repeatedly get away with treating people this way and refuse to do anything to help the matter.

[locutus]

Follow their complaints code

http://www1.orange.co.uk/documents/about/Orange-complaints-code-20121003.pdf

 

and try to push for a DEADLOCK letter.