Jump to content


simpywimpy

Phones4U/O2 upgrade but faulty handset

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2523 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Upgraded 7 days ago today via phones4u but my apple iphone is faulty. They have agreed to exchange it for a new one but I have to send this one back before they will send me a new one. I have explained the problem with this - ie 5 days with no phone but they say this is the only way forward.

 

I have asked to cancel the whole thing but they refuse.

 

Surely if the handset is not fit for purpose and I ordered over the phone, there should be a way to cancel altogether?

Share this post


Link to post
Share on other sites

If you upgraded online or over the phone they have to let you cancel under the distance selling regulations act. As the phone is faulty they cannot charge you for the return.

 

If it was taken out in-store, can you not visit a store and exchange there?


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...