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Phones4U/O2 upgrade but faulty handset


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Upgraded 7 days ago today via phones4u but my apple iphone is faulty. They have agreed to exchange it for a new one but I have to send this one back before they will send me a new one. I have explained the problem with this - ie 5 days with no phone but they say this is the only way forward.

 

I have asked to cancel the whole thing but they refuse.

 

Surely if the handset is not fit for purpose and I ordered over the phone, there should be a way to cancel altogether?

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If you upgraded online or over the phone they have to let you cancel under the distance selling regulations act. As the phone is faulty they cannot charge you for the return.

 

If it was taken out in-store, can you not visit a store and exchange there?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

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