Jump to content


  • Tweets

  • Posts

    • What should you do? Totally ignore them. Next time you are there take photographs of Athena's notice at the entrance to the car park plus the position of the others as well as any difference between the T&Cs of their signs. Also a picture of their payment meter as the T&Cs there are often different from the signs. Check with the local council to see if Athena have permission to erect signs and ANPR cameras under the Town & Country [Advertisements] Regulations -they are often online these days. Also ignore any future correspondence from them and their unregulated debt collectors and do not be afraid of ever escalating fees most of which have no basis in Law. The time to come back to us is if they send you a letter of claim where a snotty letter to them may discourage them.Also read other threads on here to get an idea of the numties you are dealing with. One amoeba has more intelligence than all the car parking rogues together. It is still worthwhile contacting Lidl even without your receipt and especially where you have a record of regular visits to them.
    • First, I'm a bit surprised that your local police force has the manpower and time to waste chasing up a complaint from a member of the public that a motability car's paperwork may not be in order, bearing in mind that most forces can't be bothered to follow up reported burglaries, if stories in the popular press are to be believed.  But if that's what the police officer has told you, that's what he's told you.   If you want to follow up his suggestion to make a complaint, check your local force's website for how to do so.  Or (bearing in mind the history of problems that you've had before) write straight to the Chief Constable (website again).   Simply say you want to make a complaint about the number of times your daughter (or whoever) has been stopped by the police for no apparent reason.  Give a list of when and where this has happened and what the outcome was (presumably that the police took no further action).  I would also add that in the latest incident the police officer actually suggested making a complaint about the number of stops.  Not only do you (or your daughter or son or whoever it is) find this police action to be extremely distressing, but you also consider it a waste of scarce police resources.   Ask for an explanation as to why this keeps happening and ask for an assurance that the police will stop doing it.   You may also want to add (see what others advise about this) that the police officer in the latest incident also told you that they had received a call from someone saying that the car's paper work "might not be in order".  Say that you are concerned that whoever made this false allegation is wasting police time.  (You may want to think carefully about this as it may not improve your daughter's relationship with her neighbour!  If the allegation came from the neighbour.)   Those are my initial thoughts but it's a bit late to be thinking clearly.  See what others suggest rather than just relying on my suggestions.   [The letter really needs to come from your daughter (or whichever family member keeps being stopped) and not you, unless you can make it perfectly clear in the letter who it is that is being stopped etc. and that you are complaining on their behalf.  Is that clear?]
    • yes I missed out an important word there didn't I 'properly' ..
    • And dx what success have you personally had when dealing with cases for people in the county court.... when pointing out the above   I have asked you several times for your direct court room experience. Yet it hasnt been forthcoming    Please prove your statement that vcs lose most defended cases ? Again what you state doesnt stand up for the reality of the court circuit
  • Our picks

srdonelan

Hoover Candy washing machine

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2469 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi, This is my first post, so hopefully I've put it in the right area.

 

We bought a Hoover WDYN854D washing machine last April.

I wanted another Bosch, but they didn't have a washer / drier machine with an 8KG capacity :|.

I was aware of the bad reputation Hoover had earned themselves in the past but thought that they must have got their act together, given the length of time they've had to correct issues within the company.

 

The first sign of any problem was when one of the 32 amp ring main circuit breakers would occasionally trip, also taking out the 63 amp RCD. They would reset ok and we wouldn't have any problems for a week or so.

Then one Saturday they both tripped again and when reset we noticed that the washing machine was dead, no display, just a fill valve constantly on.

 

My wife called the Hoover Candy service centre and they sent an engineer out a few days later.

He found that a ribbon cable in the wiring loom had been rubbing on the machine chassis and had shorted out.

As a consequence the complete wiring loom, controller, display and three valves needed to be replaced.

There was no charge for parts, as these are under a five year warranty. There was however a call out fee of £120 for the engineers two visits.

 

We paid the engineer when he had finished the repair.

I then sent a letter to Hoover Candy outlining the issue and stating that the problem was caused by an incorrectly routed cable during assembly. I also stated, quite rightly, that the wiring loom is not a wear part.

I asked for a refund of the £120 along with re assurance that this issue would not re occur.

 

I received a letter back with the usual nonsense about "striving to give utmost reliability", "continuous quality control procedures", etc.

In short, ducking the real issue, which was a machine that had been assembled incorrectly at the factory, necessitating the replacement of most of its electrical components..... good job the parts were under warranty.

 

I sent another letter after this one threatening legal action, I then sent another copy of this letter to them via recorded delivery.

To date I have received no reply.

 

I am a qualified electronics / controls engineer and I am quite appalled that a small ribbon cable was carrying enough power to trip a 32 amp breaker.... point 1.

I also don't expect a wiring loom to have to be replaced, after all, would anyone expect to have a complete wiring loom on a fourteen month old car replaced? Of course not...... point 2.

 

This may have been a Friday afternoon machine or it might be an inherent design fault, and I really don't care in all honesty. I just can't see why I should have to pay for poor workmanship.

 

So, any feedback would be useful here.

Is this a matter for the small claims court, or do I have to take a different route?

 

Hoover Candy, never again :mad2:

Share this post


Link to post
Share on other sites

Yes, it is a matter for the small claims court. However, you would normally proceed against the supplier. Who supplied it and also when you say April - do you mean 2012? - or last year?


Share this post


Link to post
Share on other sites

Hi BankFodder, Thank you for your reply.

The machine was purchased in April 2011.

We started to have intermittent tripping of the mains RCD around July 2012. Possibly difficult to prove that it was the washing machine causing this, but we've had no nuisance tripping since it was repaired.

So the machine was actually outside of the 12 month warranty period when we had issues.

 

I believe the machine was supplied by John Lewis, but I will have to confirm this with my wife.

 

My case is the fact that the wiring loom had been incorrectly installed at the factory, which meant that it was not routed in such a way as to prevent chaffing on the machine chassis.

I think if Hoover Candy Customer Support had been a little more understanding I may have been tempted to back down, we all want a quiet life after all.

 

I guess there are occasions in life when we feel the need to stand up and fight against what we believe to be wrong.

Last week I filled my car up with diesel from Asda, as I stood there I thought to myself "137.7 pence per liter, that's really good", then I thought "hang on a minute, that's disgusting", I remember not too long ago when it was 84 pence per liter.

We seem to be too accepting of things these days and it's about time we stood up as consumers and gave some of these big profit led corporations a bloody nose.

A little bit off track there, but never mind!!

Share this post


Link to post
Share on other sites

Thanks for your reply.

 

I completely agree with you that people aren't standing up for themselves enough. My own personal view is that there aren't enough County Court claim is being issued. That is the only way to train large companies to provide proper customer service. Most companies are not used to being challenged by their customers.

 

Luckily for you is that you are dealing with John Lewis. They really are the Rolls-Royce of British retail companies and I will be very surprised if you have much difficulty with them.

 

Of course if you do, then we will help you take the necessary action.

 

Even though you are dealing with a manufacturing fault here, it is the retailers liability and you are protected under the Sale of Goods Act. Any item you buy has to be of satisfactory quality and must remain that way for a reasonable period of time. In the case of something fairly expensive like a washing machine then I would suggest that it should be free of any major faults for anything between four and six years.

 

I think that you should start off by sending John Lewis a letter outlining exactly what has happened and how it has happened. I think you should take some pictures if you can and tell John Lewis what you want. I must say that the damages which you have identified seem very reasonable to me.

 

Tell John Lewis that they are free to send their own engineer to inspect the washing machine if they want.

 

Of course, I am hoping that you have got evidence that you did buy from John Lewis. However, John Lewis normally so good, that they often will just take the customer at their word. John Lewis really are a great company and all of our lives would be better if the other high street names would follow their example.

 

I would never normally suggest that you do anything on the telephone with these people – but John Lewis is an exception. Start off with a telephone call to the John Lewis customer service department, tell them what has happened and asked them for an address to write to with your letter. Try to do it by email.

 

Let us know what happens. If you get any problems then of course will help you through. I am quite sure that dealing with John Lewis will be 1 million times easier than dealing with candy – and if you have to sue John Lewis, it will be a straightforward small claim and if you have your evidence – 1) that you did buy from John Lewis and 2) that you have some evidence of the fault – and engineers report or photographs, then there is no doubt that you will win the cost of all the repairs – plus something for the inconvenience, I expect.


Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...