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    • Thanks I appreciate your time How does this sound?   On FRIDAY 29TH May I used your service to send a parcel under the above reference number. The parcel did not arrive at the destination and after several exchanges with your customer service staff, I was told that the item was lost. I was also told that I would not be entitled to full compensation for my items despite having provided you with receipts for these items as I had only opted for the standard £20 compensation. I did not opt for this compensation – as you will know, there is no option to decline this basic cover when scheduling a parcel. Furthermore, it is grossly unfair for a consumer to have to insure against your negligence and contrary to the unfair terms provisions in the Consumer Rights Act. I'm quite sure that you are fully aware that any term you might have in your contract which relies on customers having insurance against your negligent handling of their items causing them to be lost is an unfair term and is unenforceable. I notice that you systematically rely on such terms to deprive your customers of the correct compensation and effectively to protect you from the consequences of your negligent handling of your customers’ sent items. If you force this to a court hearing – you can be certain that I shall be producing evidence from many different sources to show that you systematically lose parcels and decline liability on spurious grounds which are unfair and unenforceable. The contents of my parcel were worth £160. There was also the cost of the postage which was £9.92. The full amount I am claiming is therefore £169.92. You may email me at ____________ in order to arrange this payment. If I do not have reimbursement in full within 14 days then I shall issue a claim in the County Court to recover this money from you plus interest and without any further notice. Yours faithfully _____
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zebedee181

Zebedee v Abbey Business

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Morning all!

This is my first post and I have been reading around the site as much as possible.

As there is a distinct difference between the personal and business accounts of Abbey can others please make that clear on their own threads it will make the hunting more accurate!!

On Abbeys business website the complaints address is;

Abbey Business Banking Centre

301 St Vincent St

GLASGOW

G2 5NB

 

So I will be sending my first letter today and see what happens:D

  • Haha 1

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Just a point worth re-iterating because it comes up often is that when issuing claims the address of the defendant should either be your local branch (not the ones you use, the one nearest you) or preferably the registered office.

 

Personally i would opt for the registered office every time.

 

I believe this is irrespective of the type of account you have.

 

Glenn


Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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are you a ltd company or sole trader?i am a sole trader with a business account with abbey

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Well I sent a letter to Abbey and one to the Halifax. The Halifax acknowledged my letter (they had to, I put it through the branch and demanded receipts, which I got!!). I sent the other to Abbey by registered post and still haven't had a reply. :|. The Halifax sent me ALL the statements for my account, 20years worth!!! (241 statements, is that a record anyone?).

So I will re-send to the Abbey and send a letter to the Information Commisioner too.

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HI!!

 

Its been awhile since I've been here and a lot has happened. I got over £1500 back from the Halifax (about 75% of the total) and it only took about 4 letters.

 

With Abbey Business, I got back £400 and I was just about to dispute it when the whole business got frozen!:eek:

 

Now I'm in the process of getting PPI back from Halifax......

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