Santander/GE Store Card PPI **WON from Genworth**

[tedney]

Anyone have any links to threads on reclaiming PPI from Santander/GE store card taken out in 199x please? I have a read a few posts where the responses from Santander have been negative, but cannot find any ongoing cases or helpful information. Thanks t

[MSAR]

This one seems a good reference link:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?323576-Santander-PPI-on-Debenhams-Store-Card

 

You can find others by using Google with "site:consumeractiongroup.co.uk Santander PPI" . The "site:" keyword restricts the search to a particular website.

[tedney]

MSAR thanks for that help, I have clicked your star! Regards t

Edited November 19, 2012 by tedney
typo

[tedney]

Helping a friend with an old finance agreement.

 

On checking his CRA file, he found that an old, paid up agreement was reported as being in credit!

Last update on the CRA file was around 5 years ago.

 

He SAR'd S and got a statement which shows agreement was paid up,

PPI cancelled (I know:oops:) and the regular payments were stopped,

and the account showed a credit balance.

 

The statement also shows two entries six months after the loan was paid off,

 

one for a "refund" which he says he did not get,

and one for a "payment" which is recorded on the accounts history as "sent refund for O/S credit" which he also did not receive.

 

These two entries unsurprisingly bring the account to zero!

 

There are many charges to claim back too, for "unpaid payments",

some of which my friend paid for separately as detailed on the statement,

and some credited by S, but there was also a net increase which was paid when the account was paid up.

 

My question is

 

What would be the best way to calculate the interest due on the charges?

 

Most, but not all, of the returned payments attracted a £45.00 charge.

 

The total charges amount to £220.00

[tedney]

Hello again!

After much toing and froing on this, I now am in the following situation.

 

The account has been closed.

 

I have a "total PPI premiums paid" figure from Santander, and most, but not all copy statements

showing the dates of premiums paid.

 

However, I do not have all dates, as S refused to supply older stats, even after issuing claim for non compliance with SAR.

 

I now want to issue court claim for PPI payments.

 

My questions are:

How do I calculate interest due for payments made prior to July 2004,

I have a total, should I average out from account start date to date S provided, and what rate of interest please?

 

I understand (I think!) that restitutional interest can only be claimed while account is "live" Is this correct please?

 

Given that restitutional interest will be claimed until account closed,

how do I calculate interest from date account closed until issuing claim please?

Any advice welcome, especially guidance as to which spreadsheets to use for what.

 

Thanks. t

[dx100uk]

you can use any avg of the interest rate

and and an avg of the ppipayments for those you do not know.

 

use the CISHEET, claim to when the account closes

 

then put that figure into the stat int sheet from the day

it closed unrtil the date of your claim.

 

list every ppi payment on the cisheet with a date

 

monthly

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?330996-Latest-Spreadsheets-PPI-Claims-and-Charges-Claims-Dec-201

[tedney]

you can use any avg of the interest rate

and and an avg of the ppipayments for those you do not know.

 

use the CISHEET, claim to when the account closes

 

then put that figure into the stat int sheet from the day

it closed unrtil the date of your claim.

 

list every ppi payment on the cisheet with a date

 

monthly

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?330996-Latest-Spreadsheets-PPI-Claims-and-Charges-Claims-Dec-201

OK thanks for that, I will fill out later and advise on progress. Thanks again. t

[tedney]

OK, have compleetd both spreadsheets,

just wanted to check,

last PPI premium was charged in June 2011,

but account interest was still added monthly until October 2011,

account was closed in May 2012.

 

I have used May 2012 as last date for compound interest. Is this correct, or should I use October 2011?

 

Also APR not clear on application form, I have used 29.9%. The monthly rate is clear at 2.21%, but I don't know how to convert this to APR.

 

Monthly premiums vary, but never more than £7.00 and most lower,

 

Compound interest works out to around £6,700.00 from 1996, would this seem logical?

Thanks t

[dx100uk]

http://www.stoozing.com/calculator/apr-rate-converter.php

 

stop you spready when CI stops then.

 

dx

[tedney]

Bump, On further checking charges for unpaid DD's were added, and then paid, either by DD or by debit card.

 

When reclaiming, is just a case of adding interest as, say, for PPI/charges,

just ignoring whether they have been paid or not.

Can't seem to get my head around this

[tedney]

I have looked on the ConsumerWiki, and found this:

Can I claim back for more than 6 years?

A. Maybe. There is a separate thread on this in this forum. The statue of limitations states that you can only go back 6 years. However, it also states that if you have had the truth held from you resulting in your not making a claim earlier, that you can claim from the date that you became aware. If you are unsure, you should only claim for 6 years.

I could not find the seperate thread. Does anyone have a link please?

Thanks t

[tedney]

Anyone got a contact name "up the ladder" such as a manager or director for Santander Consumer Finance please?

[tedney]

Hello,

 

I have a thread on this here:http://www.consumeractiongroup.co.uk/forum/showthread.php?392747-Consumer-Finance

Following receipt of SAR details, it is clear that there are some "strange" entries on the CRA report, and S. have not provided correct up date info on the account history. Neither have they paid any refunds.

 

An CRA report in January 2013, showed the account was in credit, so monies owed to the debtor from the creditor.

The report showed details last updated February 2008, last three status entries all credits for same amount.

 

SAR info in May gave history to June 2008, with refunds and credits recorded, but have not been received by debtor.

No entries after June 2008.

 

CRA report obtained in June 2013, now shows last update (surprise!) as May 2013,

account settled in June 2010 (this was not included in SAR history) and account balance now at zero,

with last three entries now 1 at zero and 2 and 3 with credit entries!!

 

The creditor has not communicated at all with the debtor.

 

Any thoughts on what is the best way to proceed please?

 

Lacking in SAR info, incorrect entries on CRA report,

 

No refunds received.

[dx100uk]

was this a loan?

 

dx

[dx100uk]

9/10 you have to goto court

 

however, have a look at shelley threads

 

dx

[tedney]

have a look at shelley threads

 

dx

Thanks, have tried search for shelley on here but "no results" am I missing something please?

[tedney]

was this a loan?

 

dx

Yes, started November 2004, last payment November 2007

[dx100uk]

unless you can prove they added interest at the loan rate to the PENALTY charges

 

the statint sheet would be the one to use

 

dx

[dx100uk]

http://www.consumeractiongroup.co.uk/forum/showthread.php?364605-BARCLAYCARD-**WON**-Charges-repaid-with-compound-int-t-and-DN-removed**&highlight=shelley

 

and her other threads too

 

dx

[tedney]

unless you can prove they added interest at the loan rate to the PENALTY charges

 

the statint sheet would be the one to use

 

dx

Thanks will do.

[tedney]

SUCCESS:!:

Received payout from Genworth, despite refusals from Santander and no help from FLA. Please move mark thread accordingly. Thanks

[dx100uk]

well done

 

was it near your estimation?

 

The Consumer Action Group needs help to cover itsexpenses.

You could help by making a money contribution to http://www.consumeractiongroup.co.uk/paypal.php?go=donate

dx

[tedney]

well done

 

was it near your estimation?

 

Yes, but only stat interest. Donation follows shortly

[dx100uk]

urm..not good then

 

are you going to accept it

 

dx

[tedney]

urm..not good then

 

are you going to accept it

 

dx

Reluctantly yes, but hopefully will be "subsidised" by an on going issue with santander, which I am hopeful of a positive result for.