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Virgin money- formerly Northern Rock - Mortgage review

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Has anyone else received a letter from Virgin Money, who used to be a Northern Rock customer, informing them that their mortgage has been subject to a review? I received one this morning informing me of my new monthly payments. It was a very vague letter and I had to dig out a previous mortgage statement as a comparison as the letter did not actually state that my payments had changed. I found that my payments had gone up £3 a month, I know it does not sound like much but over the remaining term it adds up to over £1000! The letter was also very vague about the reasons, so I phoned.

I was informed that when I remortgaged last year Northern Rock had forgotten to charge the product fee of £995 which I had agreed to add to the mortgage. I was very sceptical, a bank forgetting to charge nearly £1000??? Unlikely!! But I didn't have the correct statement to hand.

Upon checking later I found that the product fee had been added last year and now Virgin Money are trying to charge it again :-x Needless to say I shall be informing them of their mistake in no uncertain terms.

Just wanted to know if anyone else had experienced something similar and warn people to double check their statements!!


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