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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Tired of the appauling service on liverpool trains


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To cut a long story short I had my pass confiscated because it was out of date, I was subsequently kicked off the train and had to walk all the way home it took me 4 hours!, I offered to pay and I was just 5p short, I just could not believe it, my pass was only out of date by a week and I genuinely didn't even notice it, is there any action I can take at all like putting a legitimate complaint in?

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Hello and welcome to CAG.

 

I don't know if making you walk home is on or not, was that your only option?

 

Is anything else going to happen about your pass and did you get anything in writing? I'm just concerned about whether this might go further.

 

I hope the forum guys will be along later. They may ask you more questions.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Tell me about it brother! The other day I was waiting for the bus, which was 15 minutes late in the pouring down rain! When I eventually got on, I was 5p short and the driver said, and I quote, "Well that's not my problem is it?". Service has went down the pot for the money you're paying!

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Sorry if this offends, but exactly who could you complain to given the scenarios that the OPs have explained?

 

"I didn't have a valid ticket and I didn't have enough money to pay the fare, but I wish to complain as your staff wouldn't let me travel on your service" .....isn't likely to get a lot of sympathy I guess.

 

Current UK legislation makes clear that; any intending traveller who does not have the means to pay the full fare due and does not have a valid ticket for their intended journey, does not have any right to board a bus or train.

 

I suggest that has always been the case (the legislations go back to the late 1800s) and the abuse of trust by so many others (the people who set out intending never to pay) has ensured that the companies involved will now take a hard line in protecting their revenue. That policy means that the little bit of sympathy that might have been shown by caring staff in the past has been outlawed to the extent that the staff themselves are likely to be disciplined by management if they 'let it ride'.

 

It really is a case of, if we cannot afford something we cannot simply take it and expect no consequences. Yes, I know that you are saying it's only 5p, but the law is based on principles, not pennies.

 

Don't get me wrong, I agree with everyone that says public transport fares are generally too high, but that isn't the issue. It's an entirely different argument.

 

In the case of a rail traveller whose ticket is a week out of date and who cannot pay the fare due, perhaps being kicked off the train, but not reported could well be a good deal. The alternative might result in a criminal conviction and a hefty fine.

 

Before you all jump on me for being a penny-pinching so-and-so, I still have quite a number of letters from grateful travellers from my time many years ago, when as an inspector, I have actually loaned some people money from my own pocket to complete journeys rather than see them stranded, but I was also taken for a few quid a time or two. Society is much less trusting today, I can certainly see why no-one will put themselves in that position any more and why should they.

Edited by Old-CodJA
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I know what you're saying mate, but it's 5p. There's been plenty of times when I've been working and the customer has been 5p short and I've let them off. And I could complain about the bus being late. And the fact that the bus stop didn't have a shelter! Also, I could complain about his general attitude, I wouldn't dream od saying "well that's not my problem is it?".

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Yes, I do have much more sympathy for your example of just 5p short on a bus fare.

 

I guess the driver could have balanced his shift 5p short and given the sensible explanation 'I let a traveller ride 5p short because it was pouring with rain' and I doubt that a serious discipline would follow, however there is no moral, or legal duty for him to do so and we can therefore only accept that it was his shout..

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But if you were allowed to travel and were 5p short, then surely he'd have to let everyone do that?

 

Yes, I agree and that's why in reality, no matter how harsh it seems, we have to accept that the driver is correct to exercise his right to say 'no'.

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It may well only be 5p to you but when I worked for Wetherspoons a couple of years ago they had a rule in place where any variance of 25p either way for every £1000 taken in cash had to be investigated, If the possibly 100s of people either the bus driver or train crew were all 5p short then they would have to explain why they were missing money and why they could not account for it.

 

Times are harder now and 5p here and there makes a difference and although a small amount can add up and cost people their jobs. Totally agree with OC and having worked for a TOC and have responsibility for my own cash I would have taken the same stance as the bus driver or train crew mentioned by the OP.

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Errrm your pass was "only" a week out of date? So how many time had you travelled on it before you were caught?

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Views expressed in this forum by me are my own personal opinion and you take it on face value! I make any comments to the best of my knowledge but you take my advice at your own risk.

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Hi,

I worked for London Transport as a 'clippie' & I had many instances where a passenger didn't have enough money. When I was new I did my utmost to help a passenger who was a few pennies short. But I soon learned that as I tallied up after my shifts I had to put in anything I was down on, as it was MY responsibility. All them pennies soon added up as you can imagine. I worked as a Clippie for 4 years & it was horrible turning passengers away who were short in change but there was no way I could cover it.

 

So whilst I have sympathy to your situation of being 5p short, I do understand why the driver turned you away.

 

Regards

I don't suffer from insanity, I enjoy every single minute of it!!

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RPI is spot on with his comment.

The pass was a week out of date, therefore I suspect the ticket examiner assumed you had possibly avoided the fare a few times before anyone noticed.

Hence there was no way he'd accept a short fare that (as others have said) he might have to explain or even pay in for himself.

 

FWIW when I joined BR in 1994 we could (and did) have floats that were often short or up by a few quid but generally balanced out.

By the time I left in 2009 the (now privatised TOC) demanded a form to be filled in which could lead to disciplinary investigation for ANY discrepancy no matter how small.

 

It's ironic that often when I heard someone complain about 'customers rights' they were usually defending paying less than they should have or not at all, although to be fair maybe these are the ones that I remember as they stood out so much in my mind.

 

I found the 'argument' laughable -customer infers someone who pays for the service only AFAIAA?

Edited by timbo58
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