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Mortgage Exit Fees - National Home Loans / Paragon


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Hello all, wondered if i could get some advice please?

 

My parents took out an endowment mortgage with National Home Loans (now Paragon) back in 1985, they changed mortgage company some years later. They dont have any documents any more but i said to mum it might be worth seeing if there is any claim she could make on mortgage exit fees. They struggling financially at the time and she cant remember what fees etc they paid.

 

I wrote on her behalf, no account number or anything just gave her name, address and year of mortgage and asked for exit fees refund. I thought it was a bit of a long shot but to my surprise got a letter today with a cheque for £40, which is fab!

 

The reason im asking for advice is that they have written this covering letter:

 

Thank you for your recent letter, regarding your request for a refund of fees incurred during the redemption of your loan has been reviewed in light of the recent statement made by the FSA.

 

The statement made by the FSA however relates only to loans regulated by the FSA. Unfortunately your loan does not fall under the jurisdiction of the FSA and therefore there is no obligation to refund the amount requested.

 

We regularly review the fee tariffs and the level of fees reflects the administrative and operational costs involved in servicing mortgage accounts. However as a gesture of goodwill we will refund the amount of £40 which equates to the amount charged at redemption of your loan.

 

I'm just wondering why they would pay out a goodwill gesture if they didn't have to? Are they just being genuinely nice and she should think herself very lucky and take the cheque? Is it worth SAR-ing them to see if theres anything dodgy on the account? I dont know what exactly, just being a bit suspicious i guess :-)

 

Thank you

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