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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
    • Hi. As you can probably presume by the time this has been posted, I am annoyed. Long story cut short is we bought a new build, got a professional snagging company to come in and make a list of things that needed doing and am now still in the process of liaising with painters / electricans, etc. There has been significant disruption with arranging to be in to help guide the various workmen, etc, let alone the complexities of Covid to deal with as well as having two small children. Tonight we were up until quite late having to prepare things for a painter to come tomorrow to fix all the awful painting and marks on walls / poor finishes, etc. This has (and has had over the last few weeks) had a knock on effect with being tired, work being affected, let alone sooooo much time wasted on discussing the various elements with the developer (who hasn't argued with any of the painting, poor electrics, etc that has to be done). My question is has anyone ever claimed redress for all the wasted hours that have to be spent on doing things like this because a developer rushed to get a house ready on time?
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DVLA sorn fine


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Hi and welcome to CAG.

 

I have moved your thread to the DVLA forum where the guys will be happy to help as soon as they are available.

Thanks, I was having a look round and couldn't get into the transport section.

Thank you,

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Did you post off your SORN to the DVLA first class? If you did you have fulfilled your statutory obligations. If you did post it first class the DVLA have to prove that you didn't. If you do post anything to the DVLA first class in future do it in the Post Office and get the free proof of postage from the person behind the counter.

 

See section 7 of the Interpretations Act 1978.

 

http://www.legislation.gov.uk/ukpga/1978/30

 

7 References to service by post.Where an Act authorises or requires any document to be served by post (whether the expression “serve” or the expression “give” or “send” or any other expression is used) then, unless the contrary intention appears, the service is deemed to be effected by properly addressing, pre-paying and posting a letter containing the document and, unless the contrary is proved, to have been effected at the time at which the letter would be delivered in the ordinary course of post.

Edited by DaniPedrosa
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Did you post off your SORN to the DVLA first class? If you did you have fulfilled your statutory obligations. If you did post it first class the DVLA have to prove that you didn't. If you do post anything to the DVLA first class in future do it in the Post Office and get the free proof of postage from the person behind the counter.

thanks, any ideas on how best to word it in a letter to the dvla?

Thanks

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In the past I kept my letters to the DVLA short and to the point. I think it was the delightful Mrs Wooley who was insistant I had to pay a 'fine'. Simply tell the DVLA the SORN for vehicle XXXX XXX was posted first class in a correctly addressed envelope to them on XX day of XX month. Quote them section 7 of the IA 1978 and tell them you will not pay any 'fine' unless ordered to do so by a court.

 

The DVLA will probably reply telling you that you still have to pay the 'fine' and it is your fault for not chasing them up after 4 weeks. However I can not find any mention of the need to chase the DVLA up after 4 weeks in any of the statutes I have looked at. You could ask the DVLA to name the particular law that enables them to impose this requirement upon you.

 

If you feel like playing the DVLA at their own game. You can impose your own requirement upon them, as it has as much basis as their made up requirement in law. Upon every correspondence you have with the DVLA in large red lettering put 'If the DVLA have not received expected correspondence from harrison26 in respect of vehicle XXXX XXX the DVLA must within 4 weeks of not receiving the expected correspondence contact harrison26 to establish if the document has been posted first class.

 

Or something similar.

Edited by DaniPedrosa
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