Jump to content


  • Tweets

  • Posts

    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
  • Our picks

westfield

contacting the benefits agency

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2547 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi can anyone give me advice.

Yesterday my esa did not get paid. I phoned and was told i would get a call back by 5 and my file said "decision overdue" I won my tribunal several months ago was placed in the wrag but asked for that to be reconsidered,seen someone a JC+ once about 3 weeks ago. At 4.45 i called again and was told to wait till 5. At 5 i called again to be told wellingborough was closed and i would get a call by 10 this morning. Guess what ,no call. Now called again and still no answer and no money. They just say they are having problems. Are thete shortcuts or people i can complain to

 

THANKS

Share this post


Link to post
Share on other sites

Hoping im right in saying, you won an appeal to the tribune , you were placed in wrag, you asked for a reconsideration of wrag.

 

Dont know if they are able to change a tribunal decision, unless an appeal to the Upper Tier on a point of law is successful.

 

Is DWP computer system expecting a 'fit' note, no fit note no payment.

 

Complaints are found here:

 

https://www.gov.uk/complain-jobcentre-plus

 

Sorry for the limited reply , hope someone alse can post more help for you.

Share this post


Link to post
Share on other sites

Yes if you win at Tribunal you can only challenge the decision by going to upper tribunal on a point of law.

 

Though you can ask the DWP to reassess you based on a worsening condition, as the Tribunal can only look at your condition on the day of your WCA decision.


We hang the petty thieves and appoint the great ones to public office ~ Aesop

Share this post


Link to post
Share on other sites

Sorry for not replying but for some reason i did not get the emails. I finally got my payment sorted. Seems two different IT systems in use.

As for my appeal,well i was given 15 points but not placed in a group. The dwp placed me in wrag. I asked them to reconsider and apparently that is still in the system. I get conflicting information

Share this post


Link to post
Share on other sites

Im pretty sure that to get to be put into support group, youll need to satisfy any of the descriptors that are for support group. I cant say which ones they are, youll have to look at the tribunal report to see what they say on what you scored points on. Sorry i cant say more

Share this post


Link to post
Share on other sites

Thanks. I believe i did but it is open to interpretation. I got 9 points on that descriptor which said majority of the time. That is why i am asking them to look at it again. It has been a total farce. My claim had to be rebuilt so i went 8 weeks having to make repeated calls to get my money and told lies and more lies with the odd person who helped. I am lucky because i have family i can lean on but you can understand why people cause trouble at the jc+ when you were due on Tuesday and you get to Friday with no money or prospect of it.

Share this post


Link to post
Share on other sites

http://www.tameside.gov.uk/esa/lcwra

 

You need to satisfy one of these descriptors to get into the support group. If you are challenging a Tribunal decision, you need to get a statement of reasons and show they made an error of law.


We hang the petty thieves and appoint the great ones to public office ~ Aesop

Share this post


Link to post
Share on other sites
Hi well i got 9 points for No11st it is not absolutely clear

 

You need to score 15 on that to be in the support group.


We hang the petty thieves and appoint the great ones to public office ~ Aesop

Share this post


Link to post
Share on other sites
You need to score 15 on that to be in the support group.

 

Well, the SG descriptors don't work on the basis of points, though. If you satisfy one of them, you will be placed in the SG. You need to prove LCWRA, as opposed to LCW.


PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Share this post


Link to post
Share on other sites

I did get the impression that although there were some scores that automatically put you in the support group but otherwise it was down to a decision maker. Even within the dwp there is confusion. Thanks for the replies

Share this post


Link to post
Share on other sites
Well, the SG descriptors don't work on the basis of points, though. If you satisfy one of them, you will be placed in the SG. You need to prove LCWRA, as opposed to LCW.

 

Yes I understand that - I was pointing out that the support group descriptor is the same as the 15 point descriptor. If he hasn't scored on the 15 point descriptor then he won't meet the support group descriptor.


We hang the petty thieves and appoint the great ones to public office ~ Aesop

Share this post


Link to post
Share on other sites
Yes I understand that - I was pointing out that the support group descriptor is the same as the 15 point descriptor. If he hasn't scored on the 15 point descriptor then he won't meet the support group descriptor.

 

Ah, I see. Apologies.


PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Share this post


Link to post
Share on other sites
Ah, I see. Apologies.

 

No problem, sometimes I'm not always as clear as maybe I should be.


We hang the petty thieves and appoint the great ones to public office ~ Aesop

Share this post


Link to post
Share on other sites

erm, somewhere in my brain i seem to remember that a lower amount of points is needed for mental health somewhere like 8 . please forgive me if im wrong

Share this post


Link to post
Share on other sites
erm, somewhere in my brain i seem to remember that a lower amount of points is needed for mental health somewhere like 8 . please forgive me if im wrong

 

For IB it was. It's 15 whether you have a mental or physical health condition.

Share this post


Link to post
Share on other sites
For IB it was. It's 15 whether you have a mental or physical health condition.

 

Correct - you need 15 in either case. Or, of course, a combination of physical and mental health issues that scores 15 points would also be fine.


PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...