contacting the benefits agency

[westfield]

Hi can anyone give me advice.

Yesterday my esa did not get paid. I phoned and was told i would get a call back by 5 and my file said "decision overdue" I won my tribunal several months ago was placed in the wrag but asked for that to be reconsidered,seen someone a JC+ once about 3 weeks ago. At 4.45 i called again and was told to wait till 5. At 5 i called again to be told wellingborough was closed and i would get a call by 10 this morning. Guess what ,no call. Now called again and still no answer and no money. They just say they are having problems. Are thete shortcuts or people i can complain to

 

THANKS

[Zonker]

Hoping im right in saying, you won an appeal to the tribune , you were placed in wrag, you asked for a reconsideration of wrag.

 

Dont know if they are able to change a tribunal decision, unless an appeal to the Upper Tier on a point of law is successful.

 

Is DWP computer system expecting a 'fit' note, no fit note no payment.

 

Complaints are found here:

 

https://www.gov.uk/complain-jobcentre-plus

 

Sorry for the limited reply , hope someone alse can post more help for you.

[estellyn]

Yes if you win at Tribunal you can only challenge the decision by going to upper tribunal on a point of law.

 

Though you can ask the DWP to reassess you based on a worsening condition, as the Tribunal can only look at your condition on the day of your WCA decision.

[westfield]

Sorry for not replying but for some reason i did not get the emails. I finally got my payment sorted. Seems two different IT systems in use.

As for my appeal,well i was given 15 points but not placed in a group. The dwp placed me in wrag. I asked them to reconsider and apparently that is still in the system. I get conflicting information

[Zonker]

Im pretty sure that to get to be put into support group, youll need to satisfy any of the descriptors that are for support group. I cant say which ones they are, youll have to look at the tribunal report to see what they say on what you scored points on. Sorry i cant say more

[westfield]

Thanks. I believe i did but it is open to interpretation. I got 9 points on that descriptor which said majority of the time. That is why i am asking them to look at it again. It has been a total farce. My claim had to be rebuilt so i went 8 weeks having to make repeated calls to get my money and told lies and more lies with the odd person who helped. I am lucky because i have family i can lean on but you can understand why people cause trouble at the jc+ when you were due on Tuesday and you get to Friday with no money or prospect of it.

[estellyn]

http://www.tameside.gov.uk/esa/lcwra

 

You need to satisfy one of these descriptors to get into the support group. If you are challenging a Tribunal decision, you need to get a statement of reasons and show they made an error of law.

[westfield]

Hi well i got 9 points for No11st it is not absolutely clear

[estellyn]

Hi well i got 9 points for No11st it is not absolutely clear

 

You need to score 15 on that to be in the support group.

[antone]

You need to score 15 on that to be in the support group.

 

Well, the SG descriptors don't work on the basis of points, though. If you satisfy one of them, you will be placed in the SG. You need to prove LCWRA, as opposed to LCW.

[westfield]

I did get the impression that although there were some scores that automatically put you in the support group but otherwise it was down to a decision maker. Even within the dwp there is confusion. Thanks for the replies

[estellyn]

Well, the SG descriptors don't work on the basis of points, though. If you satisfy one of them, you will be placed in the SG. You need to prove LCWRA, as opposed to LCW.

 

Yes I understand that - I was pointing out that the support group descriptor is the same as the 15 point descriptor. If he hasn't scored on the 15 point descriptor then he won't meet the support group descriptor.

[antone]

Yes I understand that - I was pointing out that the support group descriptor is the same as the 15 point descriptor. If he hasn't scored on the 15 point descriptor then he won't meet the support group descriptor.

 

Ah, I see. Apologies.

[estellyn]

Ah, I see. Apologies.

 

No problem, sometimes I'm not always as clear as maybe I should be.

[Zonker]

erm, somewhere in my brain i seem to remember that a lower amount of points is needed for mental health somewhere like 8 . please forgive me if im wrong

[Nystagmite]

erm, somewhere in my brain i seem to remember that a lower amount of points is needed for mental health somewhere like 8 . please forgive me if im wrong

 

For IB it was. It's 15 whether you have a mental or physical health condition.

[antone]

For IB it was. It's 15 whether you have a mental or physical health condition.

 

Correct - you need 15 in either case. Or, of course, a combination of physical and mental health issues that scores 15 points would also be fine.