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MARTIN3030

EDF Energy breach codes of practice on back billing and instruct DCAs

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Shocking stories of bullying following their incompetence in correct billing.

Britain's biggest electricity supplier stands accused of bullying after it failed to bill households for nearly two years — then threatened them with debt collectors.

 

Customers with French-owned EDF Energy say it has been using scare tactics to recover disputed payments dating back more than 20 months.

 

In many cases, those affected are simply the innocent victims of an administrative error. Some have been hit with bills of more than £1,500, despite using just small amounts of energy.

 

Yet the giant firm has warned affected customers that their power and gas will be switched off, they could be dragged through the courts or faced with a debt collector knocking on their door.

 

Industry rules called the Code of Practice for Accurate Billing state that if firms have failed to bill a customer and have been allowed access to their meter, they cannot suddenly demand payment for energy used more than 12 months ago.

http://www.dailymail.co.uk/money/news/article-2232395/EDF-bullies-threatened-debt-collectors.html

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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http://www.energy-uk.org.uk/customers/energy-industry-codes/code-of-practice-for-accurate-bills.html

 

The Code of Practice for Accurate Bills sets out what domestic customers can expect from their energy company. This includes:

 

  • Clear, accurate, useful and timely bills and statements
  • Support and advice on checking energy use
  • Support and advice for those having difficulty paying their bills
  • Energy suppliers' commitment to the back billing rules
  • Contact details for raising questions and issues with companies

It's important to remember that the accuracy of bills is also dependent on the customer providing regular readings from their electricity and gas meters. Please note: the Code of Practice for Accurate Bills applies to domestic energy customers only.

 

Back billing

 

 

In certain circumstances where the energy supplier is at fault, suppliers will not back bill for energy used but not billed. You can find out more in the Code of Practice for Accurate Bills and in our guide to back billing, Back Billing for Domestic Customers below.

 

Since July 2010, energy companies have been sending customers an Annual Statement explaining their energy usage and cost. You can find out more about the Annual Statement.

Publications

 

 


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The Code of Practice is incorporated into the contractual T&Cs.

Victims of EDF should not hesitate to claim their money back.


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Its not long ago that they were given a record fine by OFGEM totaling £4.5m.

£3.5m of this was paid to customers.

Under new proposals announced recently,fines imposed for unfair business practices will go directly to affected customer instead of OFGEM

 

Here is the March report;

 

http://www.bbc.co.uk/news/business-17309882


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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The Code of Practice is incorporated into the contractual T&Cs.

Victims of EDF should not hesitate to claim their money back.

 

Thanks for this.

 

 

I'm off work today so I'll be having a chat with EDF and will be asking for my money back.


An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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In order.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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OK firstly they can only under law only hastle you 3 times on this. It then becomes illegal!

They will lose there financial services licence if they do send more than that so photocopy all bills, letters and anything else. Send the copies to the Financial services people, and also to the OFFER. You should also send copies to the Fair trading standards officer and also take them to county court for harrasement. (List time, phone calls, letters and so on. £10 is a reasonable amount for time so even £100 will give them a bad hair day!

We had all this with the then Eastern Electric (they did not like me). They shut up then and when I had the final demand done got the meter reader to watch the different tarriffs. They were attempting to charge them the wrong way around. Add to that the voltage went down to under 200V at night and they had to put a recording thing in.

Oh were they pleased!!! NO not really!

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:???:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Someone replied with a confused sign, are they not aware of the UK "County court" system. Its a system where you can claim back monies, harrasment is classified as a reason to spend momey. Letters to the EDF take paper, envolopes and time let alone stamps and going to the mailbox. The costs soon rack up! Phone calls can be proved by recording them, looking at your phone bills and the like. Again that soon rack up.

Who ever was confused, are you still? martin3030

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I am perfectly aware of the County Court system,as well as OFGEM codes of practices,and those of EPs thank you very much.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi guys this is my first post.

 

What happens if i move into a property and sign up to EDF as my provider and give them the information about my meter, grant them access to read my meter and call them every time I receive a bill because the bill has an amount of £0 and they insist I'm on a prepayment meter, despite me giving them the meter details, are they still only able to bill me for 12 months of use?

 

I've kept copies of the letters I've sent them, a recording of my telling them on the phone that i don't have a prepayment meter and I've got all the bill for £0, despite including my usage details and my meter readings.

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If you have proof then they cannot come back to you. In fact I would write to them and say something like" I am writing to thank you for your continued gift of free electricity. However, can you now inform me as to when you are going to start charging me. My current reading is xxxxxx."

This effectively draws a line in the sand, anything of which before they cannot charge you for. The letter is detailing how you percieve the situation and also that you are wishing to pay from NOW.

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Not quite the same thing but.......EDF fitted a prepayment meter in my house 3 months ago, and the covering letter said that the repayment would be 5.00 a week. That was fine. I've just found out that they haven't put the debt on the meter so I've been feeding it, believing that my arrears were being paid - and now I find they're not. They haven't contacted me about this, so while I've been paying for what I've used, I've not been paying my arrears. Any advice

(Mods please move this if there's a better place for it :-))


C1 - letter requesting refund of PPI (£2875.60 before interest, £3281.38 with interest) 16/08/07

C1 - letter requesting refund of charges (£48.00 before interest, £54.11 with interest) 16/08/07

C1 - £48.00 credit to card account as 'goodwill gesture'

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I sent the electricity company a letter stating that I was thankful for the free electric and they've now changed the system to include my meter, they've tried to tell me they're going to back bill me to when I moved in, I've told them that they cannot do this but they're insisting, I'm moving on Saturday so am unsure what to do, should I refuse to pay anything which predates the letter I sent them.

 

I looked through the booklet produced and it seems my situation fall into the category that they cannot bill me for more than 12 months, if they do should I then charge them for the cost incurred in trying to get them to deal with the problem.

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I had the Eastern Electricity some 20 years ago, their meter was incorrectly connected, and the voltage went down to 196V. They installed a Squirrel a recording voltmeter. It verified that which I had said.

I refused to pay a 1/3 of the bill and they kept on harrasing me. I went to the weights and measures, the FSO, and the Fair trading standards.

I then offered the Eastern Electricity to go to county court, I filled in and completed on their behalf a CC complaint form, actually a demand for county court action, gave a cheque made out to the court, asked for the witnesses quoted to also come and sent copies ( I got a bollocking from the court for that!). However, should the court find (have found) against the then Eastern Electricity, Bury St. Edmunds, then they would have had to stop trading due to harassment etc. and been investigated.

Unfortunately we got the cheque back some time later in the post in an electricity bill where the monies owed had been deleted. No letter, no confirmation, nothing. Just the debt had vanished, so there was in fact no proof that either they had cancelled the debt, that the debt was non existant or even the possibility that I had paid it. Their legal people had been VERY clever. I will therefore repeat again, always seek professional legal help, CAB or solicitor specializing in debt.

Former Bailiff, debt collector etc. See my November 2012 note above as this is the total on the EEB and the reasons.

 

Many many years ago I worked for the Southern Electricity Board. We had a very good local section at Uxbridge.

Now one day I was lumped with cahsing some bad debts. We went to a ladys house, she was Polish (as was my then G/F). We went in with a disconnection warrant for non payment! She offerred us tea, strange thought I and she spoke no English! I got her to ring her son and he told her to get the electricity bill and cheque book out.

Poor woman, she could not write 1/2d on the cheque so she was down as a debtor---- for 1/2d. I rang the accounts debt (Uxbridge 36395) and quoted the info.

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