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PPI Claims company demanding fees for work not done

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A PPI claims company took on my claim for mis-sold PPI, after I had initiated the claim myself and it had gone as far as the Financial Ombudsman who had all the details and were dealing with it. They said they could still pursue it separately and achieve a larger pay-out because they knew all the legal angles. I filled in all the appropriate forms for them, and very shortly afterwards,received notification from the Ombudsman that the claim had been successful and that payment would follow. I asked about the claims which the claims company had sent in, and was told they hadn't yet been picked up.

Following this, I received directly from RBS, 3 cheques for mis-sold PPI from 3 different loans I had taken out with them.

About a month later, I received a letter from the claims company demanding payment of fees relating to these pay-outs. Apart from the amount they asked for being totally incorrect and far more than the percentage they had quoted for their fee, I am not convinced that the claims they pursued were ever taken up. I asked for a proper invoice, detailing their fees, but was sent a second reminder, followed by a phone call from the company.

I suggested to them that the pay-out I had been awarded was the result of my own claim, and not theirs, and said that I would be willing to take the matter to court if necessary.

I then heard absolutely nothing for 9 months, then received a letter threatening court action if their fees were not paid.They also offered me a reduced payment if I paid within 7 days.

I really don't know where to go with this now - whether it would be worth fighting for or whether I would be getting involved in a legal and financial nightmare.

Can anyone advise please?

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Which claims company is it?

 

Get in touch with fos and get them to confirm in writing that they actioned your complaint and not a subsequent one.

 

Also get in touch with RBS and get them to confirm in writing that it was your fos complaint that they acted on and nothing else.

 

IMHO this is the best chance you have of securing the evidence that the claims were paid as a result of your efforts and not the actions of a third party.

 

Once you have secured this evidence you would IMHO have a reasnable chance of fending off any court action that the claims company may bring.

 

I'm not going to go into why claims companies should NEVER be used...what is done is done but hopefully you won't entertain using one again.


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