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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I today received two Attendance Notices from the above Bailiffs.


These are not for me nor anyone at my address.


I called the Bailiff to explain who then told me he didn't care and would be attending my premises with the Police to confirm what I had told him

and only if he saw a Tenancy Agreement would he take it off his list.


I tried to explain again that the people (or company in this case) were not here but I could provide details of where they are.


He then asked me how I knew them, when I met them etc.,


When I told him he was not the Police and that I did not have to answer any of his questions he slammed the phone down.


I then called his office and spoke to someone else who then put me through to him again.


He continued to bully me on the phone saying he would be round and wasn't going to say when that was for me to find out!!!


Can he get away with these tactics?


All seems heavy handed to me!!!

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if you call him again make sure you can record the call - I have learnt that today.


I too have had Rundles on my doorstep today, with no prior warning.


I have posted a thread which is helping me sort it out.


I am in the process of writing a Removal of Right of Implied Access notice

- which I am told will keep him away from my property if posted on the door

- and INSIDE the front window so he can't throw it away,

and I've also emailed a copy to several people at Rundles.


I was scared and panicking this morning but am quite calm about this now

,having had some good advice.


I'm sure someone who knows more than me will be along later to help you.


Good luck,

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Thank you Bluebell he was very intimidating saying he can search my home. I think NOT!!! I have emailed a scanned letter from my mortgage provider as proof of residence. I hope that this gets rid of them. Thanks

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I am in the process of writing a Removal of Right of Implied Access notice - which I am told will keep him away from my property if posted on the door - and INSIDE the front window so he can't throw it away,


To be effective this should be at the entrance to the property as next to the door or in the window invites them in to be able to read and disregard it. Also remeber that this may also advertise your problems to friends & neighbours.

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Have you tried calling the Council and advising them? I would also advise them of the behaviour of their contractor andleave them in no doubt that should they return you will treat it as a trespass.

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