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    • Amnesty are concerned that the NHS is getting ready to release patients into care homes again, without testing and without care homes or residents being protected.   https://www.amnesty.org.uk/press-releases/uk-leaked-documents-show-plans-again-discharge-covid-19-patients-care-homes
    • I have an interesting thought and one that I wondered if people had any advice.   I work within a Support Environment assisting customers with issues on their Telecoms based products. B2B.  Broadband, Phone Lines,  Mobile Apps. Help companies stay connected.    Yesterday I had a phone call with a customer, They had sent in a request to action next day by 4PM.  They called yesterday to reach me to query as they hadnt recieved an email confirming it would be done. We send emails saying "Thank you for getting in contact your case ref is xxxx" But nothing Human.    I answer the phone, check the case - Tell him its been allocated and will be dealt with by an engineer accordingly.  He asks for a timeframe and i explain that they will be completed accordingly by the time he has requested - 4PM.  Essentially the call isnt anything special - Just try to explain it will be dealt with.    Customer hangs up. Calls back instantly 10 mins later and asks the same question again in which we get a notification accordingly.  I pick it up and email to confirm if will be done.    The response - "I recieved a cold response and didnt feel very welcome over the phone.  "I am disappointed in the attitude from the call"   Yes we all get customers like that....    ----------------------------------------   Ill be honest - I am quite direct in my approach in life but its just a personality thing...  But the reason for the thread is this...    Is this a warning sign that I have run my course with the Telco Industry? Im consistently having these issues and it feels like my brain cant take much more of these people. Part of the reason these days that im miserable isnt because of COVID but because of people crushing my spirit and sense of humour... Should it be time i look for a new career path? Im early 30s. Is it too late?   FKO
    • Is the seller of the wheels a private seller or a commercial seller? It seems to me that the responsibility lies with the seller. How much are we talking about here in terms of wasted delivery fees?
    • I think that dealing with Amazon by written messages is going to be a frustrating business and almost impossible. They aren't used to this kind of thing at all and I think you will have a lot of difficulty managing to get your letters read by somebody in the right department with the right authority. I think it will be a very long winded business. I think you are going to have to concentrate on trying to talk with a reasonable customer services person and make sure that you get chat records or record your calls on everything. You will probably be promised that they will get back to you – but you will have to ask for a time for responding and then you will have to ensure that that happens. There is no reason for them not to come back to you within a couple of days. I think it's going to be a hard slog. You have a reasonable chance of suing Amazon successfully. You have a better chance of seeing Hermes successfully – but for less money. I would normally suggest writing in order to get a proper paper trail – but I think that dealing with Amazon is going to be a very different kind of matter. Concentrate on quick access to the customer services but making sure you keep records of any exchanges you have. I'm not sure that we have ever had anybody sue Amazon so far and from where I am, sitting in a spectator seat – nice and comfortably – it might be a very interesting experience. Of course you are at the coalface!
    • Proportional representation would be a start, but I can't see the Conservatives voting for that now they've redrawn the constituency boundaries to suit themselves. Turkeys, Christmas and all that.
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I have been paying Rundles £25 a week for this years council tax .I

have paid regularly and on time.

I make my payments online.

 

Last week as I made the payment I noticed they held a second account for a smaller amount of unpaid council tax for last year.

 

I knew we had an outstanding amount but wasn't aware it had gone to the bailiffs.

 

I have since been expecting a letter from them asking for payment or a payment arrangement,

instead I have just had a bailiff visit my house and leave an attendance notice saying he called to remove goods

and will be calling back in within 48 hours with the police if necessary,

and that he may seize and remove sufficient goods to clear the debt. T

 

he amount is now £850 - i don't have that much.

 

We struggle to pay the £25 a week but as it is council tax it has to be paid one way or another.

 

at the bottom of the letter it says to avoid these distressing and costly actions please call the bailiff.

- should i do this. ?

 

I have my dad's car at the door, as he is seriously ill and I'm using it to ferry my mum around.

 

I've also given up a lot of work to care for my parents

- would a bailiff listen ?

 

could he clamp the car or would he have to prove it was mine

- it's not registered to me or to this address.

 

I could do without this right now and would welcome some advice as to how i can face up to him when he comes back.

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Only speak to the Bailiff on the phone if you can record the call. You need to check you are paying for the correct amounts. You need to speak to someone at the Council and ask the following questions:

1 - how many Liability Orders they have against you

2 - the dates they were obtained

3 - the addresses they were for

4 - the period of time each covers

5 - how much each one was for

6 - how much is still outstanding

7 - the dates they were passed on for enforcement

8 - the dates & amounts of any payments

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You also need a breakdown of the fee the Bailiff is charging. Here's an example of what to send, use and adapt at will. Send initially by email followed by a copy in the post.

 

"From:

My Name

My Address

 

To:

Acme Bailiff Co

Bailiff House

 

Ref: Account No: 123456

 

Dear Sir

 

With reference to the above account, Can you please provide me with a breakdown of the charges.

 

This includes:

a - the time & date of any Bailiff action that incurred a Fee.

b - the reason for the fee.

c - the name(s) of the Bailiff(s) that attended on each occasion a Fee was charged.

d - the name(s) of the Court(s) the Bailiff(s) was/were Certificated at.

e - the date of the Certification.

 

This is not a Subject Access Request under the Data Protection Act S7 1998 so does not incur a fee of £10. You are obliged to provide this information.

 

I require this information within 14 days.

 

Yours faithfully

 

Ripped off customer"

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Has a Bailiff been in your home previously? If so did he seize any goods? If so can you list them exactly as described on the Notice of Seizure you were left?

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thank you for the advice so far, which i have gratefully acted on. No, there has been no bailiff in my house previously, neither for siezure of goods or to levy . This is the first contact we have had with themn re this debt.

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thank you for the advice so far, which i have gratefully acted on. No, there has been no bailiff in my house previously, neither for siezure of goods or to levy . This is the first contact we have had with themn re this debt.

 

Keep it that way regardless of anything they tell you - remember Bailiff lie. Do as suggested above and see what answers you get then come back and we'll see what can be done. In the meantime any questions please feel free to ask.

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