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Halifax froze account that was in credit following loss of debit card

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Hi all, I'm posting this for a mate.His Debit Card was either lost or stolen a couple of weeks ago. The loss was reported to Halifax within 12 hours after making sure the card hadn't actually been left at home.Halifax then agreed to send out a new card.One week later, no replacement card had arrived, and after contacting Halifax, he was told that his account has been frozen as some some purchases were made in the area in which the card was reported as last seen. (East London is a pretty big area)They sent out Statements for my mate to verify transactions against (which still have not arrived over a week later), and he is now starting to suffer financially as a result of not being able to access his funds for over 2 weeks now. (His account is comfortably in credit)The Phone Drones on their UnHelpDesk are unsympathetic and really unhelpful.Advice please!!

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