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Neighbours say damp caused by our roofer.

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Help needed to sort out problem with our neighbours. We had a new roof fitted which was finished in July. We had numerous problems with the roofer including the classic foot through ceiling routine. The job was "finished" after 7 weeks. Now our neighbour has complained about damp in one of their bedrooms. Because their house is approx 3 feet higher than theirs, there is some lead work involved. The neighbour has been up and examined the work and taken photos and the standard of work is appalling. We have been told by our insurers that they should claim on their insurance who would claim against ours, who, in turn would claim against the roofer. Our neighbour has said he won't do that as he would have to pay £350 excess and wants us to sort it out. Our insurer has said as that we have no damage we can't make a claim. Does any one have any ideas how to sort out this dilemma. We have had a really good relationship with our neighbours and I don't want this to be spoilt by the roofers bad workmanship.

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Your Insurers are correct. The neighbour will need to go through their Insurance and pay the excess. Or the neighbour could issue a court claim against you and you would pass onto your Insurers to deal with. With the court claim in your Insurers hands, they may then try to deal with your neighbour direct.

 

In the meantime you should do something about the roofer. Were they not part of a relevant trade body and have Insurance to cover faulty workmanship ? If they are members of a trade body, there will be a complaints procedure. When I had some roofing done, it came with a 10 year Insurance guarantee.


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Cheers for that uncleb. Unfortunately our roofer isn't a member of any trade body. Would our neighbour get his excess back from our insurer/ roofers insurer?

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Cheers for that uncleb. Unfortunately our roofer isn't a member of any trade body. Would our neighbour get his excess back from our insurer/ roofers insurer?

 

They should be able to claim it back from your Insurers, but it won't be that straightforward. They will want proof as to why they are considered liable.

 

You should try to find out what Insurance the roofer had, to see whether you can claim on it to rectify the faulty work. You could also consider taking the roofer to court, if they won't put the faults right, if their Insurance does not cover.


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Your neighbour should be able to recover the excess through your insurer, assuming liability can be determined

 

They claim on their policy, it refers the claim to you and in turn you pass to your insurer [subrogation]

 

I'd be inclined to get something in writing to your insurer sooner rather than later by recorded delivery to cover yourself.

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