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Cananyone advise if

CRS Civil Recovery solutions

UKCRS, PO Box 9877, Nottingham, NG1 9GB


Are they part of, or formally the company trading as “Retail Loss Prevention”. ?


I am pre-empting the possible letter from them seeking civil loss claim from them which I anticipate arriving shortly.


Are CRS in a position to recover any form of debt / compensation after being served a “Notice of Civil Recovery” by a store security guard?

A fixed penalty notice for £80 was issued by a police officer relating to the DA12 offence (theft)

I have paid the Fixed penalty notice. as I want a prompt closure to this matter.


The offence was NOT pre planned - was a gnuine oversight / lapse of concentration, lots of things on my mind ,after having had several (seven) operations / procedures to my eye in the last 12 months, this following a serious assault in public house, more treatment planned in the near future, and still under care and medication for stress / depression and anxiety, my GP is willing to substantiate in a letter.


I purchased several items to the value of £48 plus, and forgot one item I had placed in my coat pocket value £16.98 as I was struggling to hold all the items in my hands.


Genuine error (50 plus years old -no criminal record – yes I walked out of the store with a unpaid item in my pocket – when challenged by security realised my error and offered to pay – they detained me for over a hour (whilst the police arrived) in a small room used to house cctv monitioring equipment, cold , confined area, door covered by security person all the time


Should I respond as in early forum answers , that there is no debt and quote the example of “Oxford Court Case” Retailer v Ms K and Ms B ?


Or should I proffer a small arbitrary sum ?

Your suggestions / advise / experiance would be appreciated please




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No, they have no connection to RLP.


We do not advise engaging with civil recovery companies in any way, save to send (if you like), a letter stating that any liability to them or their client is denied, and that no further correspondence will be entered into; then ignore them. Alternatively, just ignore them.

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