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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ok here's my opinion on Dell. Yes the desktops at least seem very reliable, i have no experience of laptops. What i will say though is they have limited options to upgrade or add anything & have some quirks which i've found frustrating when i've wanted to do maintenance like cleaning inside also the one i have is LOUD, but its about 6yrs old. I've added RAM & upgraded (with difficulty) the video card, but as far as reliability is concerned have been very impressed. Hope that was of some help? ps they are a bit pricey IMO for what you get.

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no they are rubbish, my other halves daughter had one ( laptop) and it in her opinion was useless, also had other people say never buy a dell

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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If you want opinions, rather than going into what makes you're looking for, ask us what desktop / laptop within a certain price range. Gives us more to offer in return :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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If it's a desktop you're thinking of, personally I build my own, but I've heard good reports about http://www.palicomp.co.uk

 

A friend used them and they offered really good service. The speakers in the package he ordered were out of stock, they phoned him, apologised, offered either a reduction in price or some more expensive speakers for the same price. Most would just wait for stock :p

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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My experience with Dell has not been positive I'll admit. My hubby and I bought about 6 years ago now a very expensive (£3000) gaming laptop from Alienware, a company that specialises in high end hardware, that was bought by Dell. We took out an extended warranty (3 years) just to be safe (yes I now know this wasnt worth the paper it was written on).

 

All was well until approx one and a half year later when the thing wouldn't boot. With my husband and I being computer savvy we instantly diagnosed the fault through its 'bios beep code'- (an audible code that plays on attempting to boot a faulty pc)- the RAM was gone. So calling Alienware I (eventually) got through to a very foreign gentleman in god knows where. I said 'the bios beep code is bla bla bla which means RAM broken!'

He then spent 45 minutes telling me to take the laptop apart piece by piece until he decided from his script 'Its the RAM!'

 

-.-

 

Unfortunately Dell were already the new owners of alienware. If we'd realised that maybe we would have been braced for what was to come.

 

Within 8 months the same problem arose. Again we called Alienware/Dell, again told them the problem (and that it was the second time it had happened), and again, 45 minutes later...'it's the RAM!'

 

So off it goes and a month later back it comes and alls well(!)

 

3/4 months later- same thing...

 

When it went again 4 months after that time, outside the warranty, we decided enough was enough & didn't bother.

So I'd steer clear of Dell- while the laptop was originally Alienware, it was Dells replacement hardware that failed 3 times, Dell that broke one of the lid locks, Dell that sent it back with a different lid case (original was airbrushed, replacement wasnt) and Dell that god knows how much of my time on the phone to them, queuing & diagnosing my own pc!

 

I'll admit, I'm biased, I had a bad experience, but it's my personal experience, and that's all I'll give-no rumours, no lies :)

-D

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going of Dell for a sec, years ago when I was first looking for a comp, I remember a guy in one shop telling me, whatever you do, under no circumstances get AOL, unless you want a usels comp then stay clear, he then proceeded to inform he he actually worked for AOL and would never recomend them! heard since if you do decide to have AOL then expect a lifetime of trouble!

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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AOL is now TalkTalk... ISPs are a different thread altogether. Customer Service is non existent in the UK at the moment, very few companies are proactive at sorting problems out. I think Plus Net are the only ISP with a rep that has shown an interest in helping it's members on CAG.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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There is an outlet that use ebay (saveonlaptops) they are called. We got a great deal on a Toshiba.

 

4GB Ram

500GB Hard Drive

 

I'll try and dig out the other specs soon.

 

Free laptop case and Bulldog Security (although I prefer different security which is free anyway)

 

All in £248.00 (free P&P)

 

 

They have deals like that all the time, for good makes Samsubg etc......

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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