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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi, I'm a new user so hope I've started this thread in the right place !!

I am planning on having an extension built on to my property and the plans have been passed by Stockport council.

I emailed the Ground Rent company and informed them of the intention to extend. They replied to my email and asked me to forward copies of the plans which I did.

There was no mention of "Admin Fees" in the email.

Today I have received a letter from them stating "We wish to confirm that the fee in connection with considering the possibility of granting the consent is £600.00"

This will take 10 working days and if I want to expedite sooner then a further £144.00 is required.

How can they justify that kind of fee ? Their statement only says this is for "considering the possibility of granting consent" so they could just say No !


Help !!


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Is your house leasehold then, or freehold with a ground rent?

Either way how much ground rent do you pay? you can buy it outright at a fixed rate.

If its a freehold property wth a ( pension type ) ground rent then they have no say on what you do with the buildimg anyway.

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  • 1 year later...

After putting it all on hold I have now got the quotation of what it will cost to purchase the freehold on my property. It's £2250.00 plus a contribution to the freeholder's costs of £576.00.

How do I know if this is the correct sum ?

It's a 999 year lease and the property was built in 1984 so there's 969 years left on it and the Ground Rent is £40.00 per year.

I did have a look at trying to work it out but the calculations always refer to "the tables" and I cannot get access to these tables anywhere. They are called Parry's Valuation and Investment Tables.


Any advice or suggestions welcome !

The quotation is only valid for 8 weeks so I need to get some advice as soon as possible !!


Thanks in Advance :)

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Hiya. Dont think I got a PM.


Its prob a bit confusing to mention 'ground rent' at its irrelevant and so is how much you pay.


Extra admin cahrges are only payable under the lease but remember the properrty does actually belong to the freeholder, you technically just rent it so its upto the FH to klook at your plans for extension and check them professionally to make sure they are all good and wont damage the buidling, he clearly can charge for this.


If you wish to dispute the amount, you can apply to the FTT (First Tier Tribunal), previously LVT, they have the power to determine if admin fees are reasonable or not, for example in my cvase they decided a simple letter for late payment should cost £25 and not £130.


See here for info on how to apply > http://www.justice.gov.uk/tribunals/residential-property


And LEASE is good for advice > http://www.lease-advice.org/

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Thanks for the info.


I sent them an email and asked how they had come to the figure of £2250 to purchase the freehold as I had been told by neighbours they had paid significantly less and had also used an online calculator which had given me a ballpark figure which was again significantly less.

They have replied and reduced the amount by £150 but i am still going to offer a lower amount and see what they come back with.


Thanks for the reply :)

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Yes. A couple of years ago I sent them the plans for the extension that had already been approved by the council and the wanted the £600 admin fee to "peruse" them.

I put all the extension plans on hold and then last week I requested a quotation to by the freehold.

They then came back with the figure of £2250 plus legal costs but my neighbour purchased hers a couple of years ago for around £1000 including legal costs.


I think I'm on their radar from the initial plans query a couple of years ago, as they know I want to extend the property, so they're coming back with an inflated price to purchase the freehold.

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Freehold prices are worked out using complex formulas, such as time left x ground rent, so it could be 100 years x £100, but then £100 wont be worth £100 in 100 years so there are other calculations, they can be very expenisve though, sometimes tens or hundreds of thousands of pounds.


If its informal offer, they can charge what they like, they dont have to sell unless you force them using RTE - Right To Enfranchise and then you can ask FTT/LVT to determine price.

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