Jump to content


Rogerboy

The Gym Group cancelled before first payment

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2530 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi I need some advice.

 

I signed up and it said payment will be taken in 20 days or so. I went to their gym once for 20 minutes, was really dissapointed at the equipment and decided to cancel after about 4-5 days. I cancelled through the site and it says to cancel direct debit. So I cancelled that in the bank web interface but the gym group is still logged in as if the membership wasn't cancelled. I even re logged and its still the same.

 

My question is, did I do everything alright or will they still try and demand money from me? I mean I haven't paid anything yet at all and cancelled within 7 days. I just dont want them in 10 days to suddenly say 'Hey where is the direct debit you need to pay 35 quid.'

 

Thanks

Share this post


Link to post
Share on other sites

Hi Rogerboy and welcome to CAG

 

1. Did you sign up in the gym itself or online.

 

2. What was the minimum m/ship period that you agreed to join for.

 

3. Did you send an email or letter to the gym at the time of cancelling, or since.

 

If not, do so now saying you tried to cancel your m/ship but the system is still showing you as a member. Tell them you cancelled because the gym facilities were inadequate and not what you'd expect because [whatever reasons you believe applied].

 

4. Have you cancelled the DD mandate directly with your bank. If not, there's a good chance the DD will be taken by the gym.

 

5. What are your reasons for finding the gym so disappointing.

 

I cannot say whether you actually have the right to cancel until I have your answers. So the decision to cancel the DD must be yours alone.

 

It's likely the gym or their admin company will try to add admin charges for late or non payment. Such charges are penalties and should not be enforceable in law.

 

:wink:


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites
Hi Rogerboy and welcome to CAG

 

I cannot say whether you actually have the right to cancel until I have your answers. So the decision to cancel the DD must be yours alone.

 

It's likely the gym or their admin company will try to add admin charges for late or non payment. Such charges are penalties and should not be enforceable in law.

 

:wink:

 

I was a member of The Gym Group a few years back, and most likely they will try and claim the £30 admin charge for the DD failing, but unless anything has changed, there is no minimum period you have to be a member for and also you can cancel at anytime without notice.

 

When I cancelled my membership, cancelling the DD was all you needed to do to cancel the membership.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...